Subject: New Reply Received - Complaint against order
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 01 Jun 2021 07:07:35 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Complaint against order  Ticket comment <div><br></div>
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<div>On Tue, 1 Jun 2021 at 10:40 AM, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Muhammad,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6313159769) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6313180147).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
<div dir="ltr">As for order number (6312956158) after checking the the system it showed that it was placed cash o delivery with the value of (441 SAR) soon the delivery went accordingly no extra value has been taken from our side.</div>
<div dir="ltr">Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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<div dir="auto">But sir I haven’t received my 432 riyals . </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2650953