Subject: New Reply Received - Promotions or Gift Vouchers
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 30 May 2021 13:02:15 +0000

Hi Ahmed Omer,  The customer has responded to the ticket.  Promotions or Gift Vouchers  Ticket comment <div class="WordSection1">
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<div class="MsoNormal">Sent from <a href="https://go.microsoft.com/fwlink/?LinkId=550986" rel="noreferrer">
Mail</a> for Windows 10</div>
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<div>From: <a href="mailto:[email-masked]" rel="noreferrer">Centrepoint</a><br>
<b>Sent: </b>Sunday, May 30, 2021 4:52 PM<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject: </b>Re: [#2627016] - Promotions or Gift Vouchers</div>

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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Syed,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for the issue you are facing however please provide us with the following details so that we can forward it for further assistance:<br>
- email address :<b><span style="color:#0070C0">[email-masked]</span></b></span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>- a screenshot of the error:
<b><span style="color:#0070C0">Attached </span></b><span style="color:red">(<i>Voucher cannot be redeemed Retry</i>)</span><br>
- Country of access: <b><span style="color:#0070C0">UAE</span></b><br>
- type of device used: <b><span style="color:#0070C0">Iphone11</span></b><br>
- Application version: <b><span style="color:#0070C0">lifestyle 9.91</span></b><span style="color:#0070C0">
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- System version: <b><span style="color:#0070C0">IOS 14.4.1 (tried on laptop same result but same result at call center when the representative tried.<br>
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We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!<br>
  <br>
Your Friends,<br>
The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2627016:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2627016