Subject: Ticket Assigned - Conversation with Popping Doberman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 07 Feb 2021 20:20:47 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Popping Doberman Popping Doberman                    Salam           12:07 AM, 08th Feb                     Popping Doberman                    Hello           12:08 AM, 08th Feb                   Bot                   أهلا مرة أخرى!           12:08 AM, 08th Feb                     Popping Doberman                    Is anyone there?           12:08 AM, 08th Feb                   Mohd                   Hi, Thank you for contacting us. How may I help you?           12:08 AM, 08th Feb                     Popping Doberman                    Are you mohammed who talked to me yesterday about my order?           12:09 AM, 08th Feb                   Mohd                   Sorry, I am not the same           12:10 AM, 08th Feb                   Mohd                   Could you tell me your concern           12:10 AM, 08th Feb                     Popping Doberman                    Yes , infact thats what i'm doing from last week and no one has solved my problem yet           12:10 AM, 08th Feb                     Popping Doberman                    Everyone of you say that i have to wait and you will solve my problem but no progress           12:11 AM, 08th Feb                     Popping Doberman                    And now this is enough           12:11 AM, 08th Feb                     Popping Doberman                    I'm your regular customer and didnt expect that behaviour from you           12:11 AM, 08th Feb                     Popping Doberman                    I have not received my order yet, its been 10 days. I ordered online and chose click and collect option.  let me know what's wrong with my order.  Order number is 6268227377           12:12 AM, 08th Feb                     Popping Doberman                    Because its my last time I'm contacting you.           12:12 AM, 08th Feb                     Popping Doberman                    You guys dont even bother to reply back           12:13 AM, 08th Feb                   Mohd                   We sincerely apologize for the inconvenience caused to you.           12:13 AM, 08th Feb                   Mohd                   Hold on please so that i can check           12:13 AM, 08th Feb                     Popping Doberman                    Ok           12:13 AM, 08th Feb                   Mohd                   As we can see that our team is working on your issue and it has already escalated to the concern team           12:16 AM, 08th Feb                   Mohd                   it will not take more than 3-4 days to be resolved it           12:16 AM, 08th Feb                     Popping Doberman                    Is it confirmed? Because I'm already hearing this from last week but no progress           12:17 AM, 08th Feb                     Popping Doberman                    I never faced that issue before           12:17 AM, 08th Feb                     Popping Doberman                    What if it's not resolved?? Then what i should do?           12:17 AM, 08th Feb                   Mohd                   it will be resolved within these days as we are working           12:18 AM, 08th Feb                   Mohd                   and we will try to do as fast as we can           12:18 AM, 08th Feb                     Popping Doberman                    Okie I will wait now           12:19 AM, 08th Feb                     Popping Doberman                    And hope so i wouldn't need to contact again           12:19 AM, 08th Feb                   Mohd                   yes,  and we will contact you via email soon with the resolution           12:20 AM, 08th Feb                     Popping Doberman                    Okie thankyou           12:20 AM, 08th Feb                   Mohd                   Is there any thing else i can help you?           12:20 AM, 08th Feb                     Popping Doberman                    No           12:20 AM, 08th Feb                     Popping Doberman                    Thankyou           12:20 AM, 08th Feb                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:20 AM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2069861