Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 05 Feb 2021 00:28:34 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           03:53 AM, 05th Feb                   Bot                   Hi again!           03:53 AM, 05th Feb                   Mohd                   Hi, Thank you for contacting us. How may I help you?           03:55 AM, 05th Feb                     User                    last time i bought 2 item from online but size and fit is not good ,when i go to store for return the item Hafar al batin counterpoint store he said there is system problem we are not able to do , but in my order history status showing item is return,item with me now why it is showing this ,again i go next day the cashier said your item was return allready,kindly do the need full asap.           03:57 AM, 05th Feb                     User                    Hello           03:58 AM, 05th Feb                   Mohd                   Could you please share your order number so that I can assist you further?           03:58 AM, 05th Feb                     User                             03:59 AM, 05th Feb                     User                             03:59 AM, 05th Feb                     User                    Have you see the details mohammed???           04:00 AM, 05th Feb                   Mohd                   Yes           04:00 AM, 05th Feb                   Mohd                   Can you wait for a while so that i can check and assist you?           04:00 AM, 05th Feb                     User                    ok sure.           04:00 AM, 05th Feb                     User                    This is really Bad experience i get from counterpoint omni channel.           04:02 AM, 05th Feb                   Mohd                   As we can see that the items returned on store           04:03 AM, 05th Feb                     User                    Hello           04:04 AM, 05th Feb                   Mohd                   we request you to send the pictures of the items you have so that we can help you more           04:04 AM, 05th Feb                     User                             04:05 AM, 05th Feb                     User                    one Item is Blazer           04:05 AM, 05th Feb                     User                    i don’t have a picture           04:05 AM, 05th Feb                     User                    i have a item number           04:06 AM, 05th Feb                   Mohd                   picture of the item which you have and did not return yet           04:06 AM, 05th Feb                     User                    one shoe and one jacket           04:07 AM, 05th Feb                   Mohd                   yes           04:07 AM, 05th Feb                   Mohd                   kindly share picture of one shoe and one jacket           04:07 AM, 05th Feb                     User                    item now in my office           04:08 AM, 05th Feb                     User                    item number only i have           04:08 AM, 05th Feb                     User                    i will share the picture tommrow if you want           04:09 AM, 05th Feb                     User                    hello are u there           04:10 AM, 05th Feb                   Mohd                   yes  we will wait for the the pictures           04:10 AM, 05th Feb                     User                    ok           04:10 AM, 05th Feb                   Mohd                   Is there any thing else i can help?           04:10 AM, 05th Feb                     User                    i will share the picture           04:11 AM, 05th Feb                     User                    wait           04:11 AM, 05th Feb                     User                             04:14 AM, 05th Feb                   Mohd                   we need pictures of the items you have           04:16 AM, 05th Feb                     User                             04:17 AM, 05th Feb                     User                             04:17 AM, 05th Feb                     User                    check now mohammed           04:17 AM, 05th Feb                     User                    hello           04:17 AM, 05th Feb                     User                    are u there           04:18 AM, 05th Feb                   Mohd                   yes           04:22 AM, 05th Feb                   Mohd                   but we need the image of the items which you received           04:23 AM, 05th Feb                   Mohd                   Is there any thing else i can help?           04:25 AM, 05th Feb                   Mohd                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:28 AM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2058607