Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 05 Feb 2021 00:02:47 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    My order is still in processing since last week.. Could you please help me?           03:31 AM, 05th Feb                   Mohd                   Hi, Thank you for contacting us. How may I help you?           03:33 AM, 05th Feb                   Mohd                   Could you please share your order number so that I can assist you further?           03:33 AM, 05th Feb                     User                             03:35 AM, 05th Feb                   Mohd                   Can you wait for a while so that i can check and assist you?           03:36 AM, 05th Feb                   Mohd                   Now we are escalating the issue to the concern team to solve the problem           03:38 AM, 05th Feb                   Mohd                   Is there any thing else i can help?           03:40 AM, 05th Feb                   
   User                    Should i wait more or can be visit any branch           03:41 AM, 05th Feb                   Mohd                   you can wait for a week more           03:44 AM, 05th Feb                     User                    And i get some products which r nt properly sealed and straches on bottles like used ones.. Feeling like they r nt freshed.. Whts your policy abt return, exchange or claim abt tht.. As its very disappointing to me           03:48 AM, 05th Feb                   Mohd                   We sincerely apologize for the inconvenience caused to you.           03:48 AM, 05th Feb                   Mohd                   6268593413 is this the order number ?           03:49 AM, 05th Feb                     User                    Yes           03:50 AM, 05th Feb                   Mohd                   After updating the system you can return it on store on via online           03:51 AM, 05th Feb                   Mohd                   Is there any thin
 g else i can help?           03:52 AM, 05th Feb                     User                    Sorry, After updating system means?           03:54 AM, 05th Feb                     User                    I can't understand           03:54 AM, 05th Feb                   Mohd                   the order is still in processing           03:54 AM, 05th Feb                   Mohd                   but you received it           03:54 AM, 05th Feb                   Mohd                   so we are escalating the case to fix it           03:55 AM, 05th Feb                     User                    No           03:55 AM, 05th Feb                     User                    I recieved only 4 products 2 are left           03:55 AM, 05th Feb                   Mohd                   okay it will soon be solved           03:58 AM, 05th Feb                     User                    There is no limit of days to return as im waiting to receive full ordr i cant claim abt the unsealed products i reci
 eved and if we wait more days hope there is no concern about return within a week or something like that?           04:00 AM, 05th Feb                   Mohd                   you can return the item within 14 days  but now as we got your concern you can return after 14 days           04:01 AM, 05th Feb                     User                    Ok thanks for your help           04:02 AM, 05th Feb                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:02 AM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2058595