Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 04 Feb 2021 22:18:30 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi, how can I cancel an order?           02:05 AM, 05th Feb                   Mohd                   Hi, Thank you for contacting us. How may I help you?           02:08 AM, 05th Feb                   Mohd                   Could you please share your order number so that I can assist you further?           02:08 AM, 05th Feb                   Mohd                   Are we still conneceted?           02:10 AM, 05th Feb                   Mohd                   Connected           02:10 AM, 05th Feb                     User                    Yes           02:12 AM, 05th Feb                     User                    9633203038           02:13 AM, 05th Feb                     User                    This is my order number           02:14 AM, 05th Feb                   Mohd                   Can you wait for a while so that i can check and assist you?           02:14 AM, 05th Feb                     User                    It’s ok.           02:15 AM, 05th Feb                   Mohd                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           02:15 AM, 05th Feb                     User                    Ok           02:17 AM, 05th Feb                     User                    Thanks!           02:17 AM, 05th Feb                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:18 AM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2058512