Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 04 Feb 2021 21:35:15 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           01:08 AM, 05th Feb                   Bot                   Hi again!           01:08 AM, 05th Feb                     User                    how are you           01:08 AM, 05th Feb                   Mohd                   Hi, Thank you for contacting us. How may I help you?           01:08 AM, 05th Feb                     User                    I am facing some problem whenever I order something from centerpoint           01:09 AM, 05th Feb                     User                    Dear I am not receiving any updates to my plpmobile number and due to this issue my last two orders were cancelled so kindly reply with updates receiving to my mobile no. to know regarding the shipments and this is the last time I am giving chance to center point to solve this issue or-else I will delete application from my mobile if your not taking any serious action.           01:10 AM, 05th Feb                   Mohd                   We sincerely apologize for the inconvenience caused to you.           01:11 AM, 05th Feb                   Mohd                   Could you please share your order number so that I can assist you further?           01:11 AM, 05th Feb                     User                    order number is 6270851211           01:13 AM, 05th Feb                   Mohd                   Can you wait for a while so that i can check and assist you?           01:14 AM, 05th Feb                     User                    I am not getting any updates to my mobile neither call from delivery/Courier team and suddenly I receive an email that my order was cancelled when I complain the reason is due to no response from my side to the courier team but infact I didn’t get any call or sms from the courier team to notify me about my shipment           01:15 AM, 05th Feb                   Mohd                   6270851211 This order has been placed successfully           01:16 AM, 05th Feb                   Mohd                   Is there any thing else i can help?           01:19 AM, 05th Feb                   Mohd                   are we still connected?           01:20 AM, 05th Feb                     User                    What did I ask and what are you replying very sad to see that reply order is placed please work out why I am not receiving the order updates on my mobile no.           01:22 AM, 05th Feb                     User                    As usual will the order automatically gets cancelled like previous two different shipments and in reverse you blame me that you didn’t respond to courier company but the truth no one notified me either by sms nor by call           01:24 AM, 05th Feb                   Mohd                   the number you registered is 598883834           01:24 AM, 05th Feb                   Mohd                   please confirm if the number is correct           01:24 AM, 05th Feb                     User                    yes no. Is correct but I am not receiving any kind of messages           01:24 AM, 05th Feb                   Mohd                   Now we are esclalating the issue to the concern team to solve the problem           01:25 AM, 05th Feb                   Mohd                   it will be solved soon           01:25 AM, 05th Feb                     User                    the same reply I received twice before and still the same issue after placing the order           01:26 AM, 05th Feb                   Mohd                   We sincerely apologize for the inconvenience caused to you.  but we will try to resolve the issue asap now           01:27 AM, 05th Feb                     User                    Please this is the last chance to centerpoint Wallahi next time I will never use center point as you already broke my patience           01:28 AM, 05th Feb                   Mohd                   We understand that this would be really frustrating for you, as you haven't received any update for your concern. Please consider this as a rare instance, rest assured our team is working on your issue, and will get back to you as soon as possible.           01:28 AM, 05th Feb                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:32 AM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2058448