Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 04 Feb 2021 19:41:53 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           11:20 PM, 04th Feb                   Mohd                   Hi, Thank you for contacting us. How may I help you?           11:21 PM, 04th Feb                     User                    I hv shukran point 1148 almost 71.9 aed i want to redeem my points           11:21 PM, 04th Feb                     User                    Total amount i cart is 149           11:21 PM, 04th Feb                     User                    Can i redeem my pts           11:22 PM, 04th Feb                     User                    Bt wn i ckout n on last stage shows same amount 149           11:22 PM, 04th Feb                   Mohd                   Can you wait for a while so that i can check and assist you?           11:25 PM, 04th Feb                     User                    Yes plz           11:26 PM, 04th Feb                   Mohd                   To pay with your Shukrans, your CentrepointStores.com and Shukran accounts must be linked.  Here's how to link them together:  You’ll first need to create a CentrepointStores.com account.  If you already have a CentrepointStores.com account, link your Shukran membership to it by clicking on the Shukran tab in the My Account section.  And here's how you can pay with your Shukrans:  Sign in to your account on CentrepointStores.com. The 'Pay with Shukrans' slider on the Payment page will help you decide how many points you can spend and calculate your discount. Use the slider to get your desired savings.           11:27 PM, 04th Feb                   Mohd                   Is there any thing else i can help?           11:28 PM, 04th Feb                     User                    O know that           11:29 PM, 04th Feb                     User                    My ques is wn i selct the amount frm shukran y its not showing in the total amount           11:30 PM, 04th Feb                     User                    At the end during chkout           11:30 PM, 04th Feb                   Mohd                   Could you please share your order number or the email so that I can assist you further?           11:31 PM, 04th Feb                     User                             11:32 PM, 04th Feb                     User                    I hvnt placed order yet           11:32 PM, 04th Feb                     User                    Chk the screen shot           11:32 PM, 04th Feb                   Mohd                   please share with us your email which is registered on your account           11:32 PM, 04th Feb                     User                    The amount is still 149           11:32 PM, 04th Feb                     User                    [email-masked]           11:33 PM, 04th Feb                   Mohd                   Holp on please           11:33 PM, 04th Feb                     User                    Plz chk screenshot i sent           11:33 PM, 04th Feb                     User                    Ok           11:34 PM, 04th Feb                   Mohd                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.  If the same problem persists, please provide us with the following details so that we can forward it for further assistance: 1. Screenshot Of The Issue(If Possible) 2. App Version/Browser Version 3. Android/iOS Version or Browser name 4. Registered email address 5. Country of access           11:36 PM, 04th Feb                     User                    Hv u chkd screenshot i sent?           11:37 PM, 04th Feb                   Mohd                   yes           11:37 PM, 04th Feb                     User                    Amount of shukran vl b added at this stage or after checkout?           11:37 PM, 04th Feb                   Mohd                   First we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           11:38 PM, 04th Feb                   Mohd                   Is there any thing else i can help?           11:39 PM, 04th Feb                   Mohd                   are we still connected?           11:40 PM, 04th Feb                   Mohd                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:41 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2058257