Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 04 Feb 2021 00:05:58 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Order statu           03:58 AM, 04rd Feb                   Mohd                   Hi, Thank you for contacting us. How may I help you?           03:58 AM, 04rd Feb                     User                    Order status           03:58 AM, 04rd Feb                   Mohd                   Could you please share your order number so that I can assist you further?           03:59 AM, 04rd Feb                     User                    Yes this is order number 9631298769           03:59 AM, 04rd Feb                   Mohd                   Can you wait for a while so that i can check and assist you?           04:00 AM, 04th Feb                     User                    I want to know how to cancel this as i didnt placed this yet but it says 'Placed' and 'verifying payment'           04:01 AM, 04th Feb                   Mohd       
             We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.           04:01 AM, 04th Feb                     User                    Okay thank you           04:02 AM, 04th Feb                   Mohd                   Is there any thing else i can help?.           04:02 AM, 04th Feb                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:05 AM, 04th Feb                                          View conversation in Freshc
 hat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2054543