Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 03 Feb 2021 21:02:49 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           12:52 AM, 04rd Feb                   Mohd                   Hi, Thank you for contacting us. How may I help you?           12:52 AM, 04rd Feb                     User                    I received wrong item. I make return request since 2 weeks but no one contacted me to pick up the item.           12:52 AM, 04rd Feb                   Mohd                   We sincerely apologize for the inconvenience caused to you.           12:53 AM, 04rd Feb                   Mohd                   Could you please share your order number so that I can assist you further?           12:53 AM, 04rd Feb                     User                             12:53 AM, 04rd Feb                     User                             12:53 AM, 04rd Feb                     User                    That is very far from what i ordered           1
 2:53 AM, 04rd Feb                   Mohd                   Could you please share your order number so that I can assist you further?           12:54 AM, 04rd Feb                     User                    Hold on           12:54 AM, 04rd Feb                     User                    I have to search first           12:54 AM, 04rd Feb                     User                    6263587480           12:55 AM, 04rd Feb                   Mohd                   Can you wait for a while so that i can check and assist you?           12:55 AM, 04rd Feb                     User                    Also they cancel one item and did not received refund till now. Same order number           12:56 AM, 04rd Feb                     User                    Ok i will wait           12:56 AM, 04rd Feb                   Mohd                   We sincerely apologize for any inconvenience caused,   We are forwarding your query to the concerned team  to assist you in resolving this concern.           
 12:57 AM, 04rd Feb                     User                    Ok           12:57 AM, 04rd Feb                     User                    So, what's next?           12:58 AM, 04rd Feb                   Mohd                   we will contact you via email           01:00 AM, 04rd Feb                   Mohd                   and the collection will be soon           01:00 AM, 04rd Feb                     User                    Okay           01:00 AM, 04rd Feb                     User                    Noted           01:00 AM, 04rd Feb                   Mohd                   and the refund of cancelled item has been done it will take one week to reflect the money in your account           01:00 AM, 04rd Feb                   Mohd                   Is there any thing else i can help?           01:00 AM, 04rd Feb                     User                    That would be all. Thanks           01:01 AM, 04rd Feb                   Mohd                   It was a pleasure to assist you
 . Thank you for shopping with us.  Have a wonderful day.           01:02 AM, 04rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2054371