Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 03 Feb 2021 19:09:49 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi good evening           10:57 PM, 03rd Feb                     User                    Actually I just ordered n received my online order           10:58 PM, 03rd Feb                     User                    But need an exchange for size           10:58 PM, 03rd Feb                   Mohd                   Hi, Thank you for contacting us. How may I help you?           11:00 PM, 03rd Feb                   Mohd                   Could you please share your order number so that I can assist you further?           11:00 PM, 03rd Feb                     User                    Your order 8232431203           11:01 PM, 03rd Feb                   Mohd                   Can you wait for a while so that i can check and assist you?           11:03 PM, 03rd Feb                     User                    ?           11:03 PM, 03rd Feb                   Mohd                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 1800871 and book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "8232431203". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can now drop off your return to any (Max) store across the Kuwait.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (MAX) store in the kUWAIT. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           11:04 PM, 03rd Feb                     User                    If I visit your store will I get an exchange for the size?           11:07 PM, 03rd Feb                   Mohd                   exchange is not available right now           11:08 PM, 03rd Feb                   Mohd                   you can return only           11:08 PM, 03rd Feb                   Mohd                   Is there any thing else i can help?           11:08 PM, 03rd Feb                     User                    No thank you           11:09 PM, 03rd Feb                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:09 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2054172