Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 03 Feb 2021 18:53:00 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           10:38 PM, 03rd Feb                   Bot                   Hi again!           10:38 PM, 03rd Feb                     User                    Hii           10:38 PM, 03rd Feb                   Mohd                   يرجى العلم بأن خدمة الاستبدال غير متوفرة حاليا لمنتجات (سنتربوينت) , يمكن ارجاع المنتجات خلال 14 يوم عن طريق إحدى الخيارات التالية: 1 يمكنك أيضا حجز موعد استلام المنتج المراد إرجاعه عبر الإنترنت عن طريق تسجيل الدخول إلى حسابك والانتقال إلى سجل الطلبات ثم انقر على "رقم الطلب" من هذه الصفحة (https://www.centrepointstores.com / )، واختيار المنتجات التي تريد إرجاعها. 2- يمكنك زيارة أقرب فرع من (سنتربوينت) و إرجاع المنتج إلى الفرع.           10:40 PM, 03rd Feb                   Mohd                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟             10:40 PM, 03rd Feb                     User                    Hii           10:40 PM, 03rd Feb                   Mohd                   Hi, Thank you for contacting us. How may I help you?           10:41 PM, 03rd Feb                     User                    Actually i order shorts but i got message it is not process           10:41 PM, 03rd Feb                   Mohd                   Could you please share your order number so that I can assist you further?           10:41 PM, 03rd Feb                     User                    Still now i didnt get any msg           10:42 PM, 03rd Feb                     User                    1 mnt           10:42 PM, 03rd Feb                     User                    9633037235           10:43 PM, 03rd Feb                     User                    Hello           10:43 PM, 03rd Feb                   Mohd                   Can you wait for a while so that i can check and assist you?           10:45 PM, 03rd Feb                     User                    9633037235           10:45 PM, 03rd Feb                   Mohd                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9633037235) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9633037235).  The payment has been captured only once from your account which is for the new successfully placed order.           10:46 PM, 03rd Feb                   Mohd                   Is there any thing else i can help?           10:46 PM, 03rd Feb                     User                    So i didnt get processed successfully message           10:47 PM, 03rd Feb                     User                    I cannot see any delivery date and all           10:48 PM, 03rd Feb                     User                    So. What i will do           10:48 PM, 03rd Feb                   Mohd                   the order placed successfully           10:49 PM, 03rd Feb                   Mohd                   and you will get the message soon           10:49 PM, 03rd Feb                   Mohd                   Is there any thing else i can help?           10:49 PM, 03rd Feb                     User                    Ok           10:50 PM, 03rd Feb                     User                    Nothing           10:50 PM, 03rd Feb                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:52 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2054136