Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 03 Feb 2021 17:44:24 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I called last Friday regarding one of my order is missing and they say will take 2-3day to get back to me unfortunately I didn’t receive any update           09:31 PM, 03rd Feb                     User                    So I called today to check and the person today seem misunderstood           09:32 PM, 03rd Feb                     User                    I just received an email regarding arrange pick up for refund.           09:32 PM, 03rd Feb                     User                    I not requesting for refund yet my item is missing and I didn’t receive it           09:32 PM, 03rd Feb                     User                    My order id is 9630869760           09:33 PM, 03rd Feb                   Mohd                   Hi, Thank you for contacting us. How may I help you?           09:33 PM, 03rd Feb                   Mohd                   We sincerely apologize for the inconvenience caused to you.           09:33 PM, 03rd Feb                   Mohd                   Can you wait for a while so that i can check and assist you?           09:34 PM, 03rd Feb                     User                    Yes please           09:34 PM, 03rd Feb                     User                    thanks           09:34 PM, 03rd Feb                   Mohd                   The refund amount of AED 67 for the missing item for order ID 9630869760, has been processed from our side to your credit card under the transaction ID 169999990078096049.  ** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.           09:36 PM, 03rd Feb                   Mohd                   Is there any thing else i can help?           09:36 PM, 03rd Feb                     User                    Wondering is the item sold out ?           09:37 PM, 03rd Feb                   Mohd                   The refund amount of AED 67 for the missing item for order ID 9630869760, has been processed from our side to your credit card under the transaction ID 169999990078096049. ** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.           09:38 PM, 03rd Feb                     User                    is the item sold out ?????           09:38 PM, 03rd Feb                     User                    So I should just ignore the email on pick up for refund ???           09:38 PM, 03rd Feb                     User                    ???           09:41 PM, 03rd Feb                   Mohd                   yes  the item can not be returned but we refunded for the item           09:41 PM, 03rd Feb                   Mohd                   Is there any thing else i can help?           09:42 PM, 03rd Feb                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:44 PM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2053951