Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 02 Feb 2021 01:15:37 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           05:06 AM, 02nd Feb                   Bot                   Hi again!           05:06 AM, 02nd Feb                     User                    I have issue when I submit refund request           05:06 AM, 02nd Feb                   Mohd                   Hi, Thank you for contacting us. How may I help you?           05:06 AM, 02nd Feb                     User                    I need to make refund request           05:06 AM, 02nd Feb                   Mohd                   Could you please share your order number so that I can assist you further?           05:06 AM, 02nd Feb                     User                             05:08 AM, 02nd Feb                     User                    I need to refund the 1st item           05:09 AM, 02nd Feb                   Mohd                   Can you wait for a while so
  that i can check           05:09 AM, 02nd Feb                     User                    Okay           05:10 AM, 02nd Feb                   Mohd                   Do you want to create return request ?           05:11 AM, 02nd Feb                     User                    Yes           05:11 AM, 02nd Feb                   Mohd                   kindly tell us the the item name so that we can create it for you.           05:11 AM, 02nd Feb                     User                    The 1st item in the order with price 140 Egp           05:11 AM, 02nd Feb                     User                    Cozy pejama           05:12 AM, 02nd Feb                   Mohd                   162713721 - - Cozy Collection Printed Round Neck T-shirt and Full Length Pyjama Set           05:12 AM, 02nd Feb                   Mohd                   this one?           05:12 AM, 02nd Feb                     User                    Correct           05:12 AM, 02nd Feb                   Mohd         
           Kindly wait           05:12 AM, 02nd Feb                     User                    Okay           05:12 AM, 02nd Feb                   Mohd                   The return request has been created  Our courier partner will contact you to collect the item within 3-5 working days           05:13 AM, 02nd Feb                     User                    I get sms by return request is confirmed           05:13 AM, 02nd Feb                     User                    Thanks alot           05:13 AM, 02nd Feb                   Mohd                   and after getting the item collected they will refund the money to your bank account within 3-5 days           05:14 AM, 02nd Feb                   Mohd                   Is there any thing else i can help you?           05:14 AM, 02nd Feb                     User                    Appreciate your help           05:14 AM, 02nd Feb                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us. 
  Have a wonderful day.           05:15 AM, 02nd Feb                     User                    Thank you           05:15 AM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2046431