Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jan 2021 21:29:41 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           01:12 AM, 01st Feb                     User                    I  just saw that by mistake I have ordered two items of the same sweatshirt           01:13 AM, 01st Feb                     User                    Is there a way I can cancel n get the refund for 1 sweatshirt from them           01:13 AM, 01st Feb                   Mohd                   Hi, Thank you for contacting us. How may I help you?           01:13 AM, 01st Feb                   Mohd                   Could you please share your order number so that I can assist you further?           01:13 AM, 01st Feb                     User                    My order has not been delivered yet           01:14 AM, 01st Feb                     User                    Can u view my previous msgs           01:14 AM, 01st Feb                     User                    Order no           01:14 AM, 01st Feb                   Mohd                   did you receive the confirmation message for the order?           01:15 AM, 01st Feb                     User                    8232112509           01:15 AM, 01st Feb                   Mohd                   could you wait for a while so that i can check and assist you?           01:15 AM, 01st Feb                     User                    Yes I have got an email sayin some products weren’t available n the rest are on the way           01:16 AM, 01st Feb                     User                    Ok           01:16 AM, 01st Feb                   Mohd                   As we checked, we can not cancel the item form our side now  you can return it after receiving the order           01:18 AM, 01st Feb                     User                    The MAX Embellished owl print sweat top has mistakenly been added twice (quantity shows -2)           01:18 AM, 01st Feb                     User                    Can I return it immediately when it’s delivered           01:19 AM, 01st Feb                     User                    Back to the same person           01:19 AM, 01st Feb                     User                    Who is delivering it           01:19 AM, 01st Feb                     User                    ?           01:19 AM, 01st Feb                     User                    Can u tell me about the return policy .. how to do it           01:19 AM, 01st Feb                   Mohd                   No,  you have to create a return request via your account           01:19 AM, 01st Feb                     User                    So will it be picked up from my home ?           01:20 AM, 01st Feb                     User                    And about the refund amount?           01:20 AM, 01st Feb                     User                    How many days will it take           01:20 AM, 01st Feb                   Mohd                   yes i will be picked up from your home           01:21 AM, 01st Feb                     User                    Any t&c ?           01:21 AM, 01st Feb                     User                    Ok           01:21 AM, 01st Feb                   Mohd                   could you wait for a while so that i can send you the return policy?           01:21 AM, 01st Feb                     User                    Any charge or so ?           01:21 AM, 01st Feb                     User                    Sure           01:21 AM, 01st Feb                     User                    R u there ?           01:22 AM, 01st Feb                   Mohd                   You can return online purchases through the below three channels:   ·You can contact our customer support team on 18-00-871 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Max) store across the Kuwait.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store in the kuwait. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           01:22 AM, 01st Feb                   Mohd                   there is no charge for return the item           01:22 AM, 01st Feb                   Mohd                   is there any thing else i can help you ?           01:22 AM, 01st Feb                     User                    Ur policy says I have to visit the store ?           01:24 AM, 01st Feb                   Mohd                   it is optional  you  can also return to the store           01:25 AM, 01st Feb                     User                    How do I do it from home           01:25 AM, 01st Feb                     User                    Can it be done online for return via pickup from home           01:26 AM, 01st Feb                   Mohd                   yes  you can create a return request from home and pick up from home within 3-5 days           01:27 AM, 01st Feb                     User                    ??           01:27 AM, 01st Feb                     User                    This can be done online & phone both ?           01:27 AM, 01st Feb                   Mohd                   yes           01:28 AM, 01st Feb                     User                    Ok thank u           01:28 AM, 01st Feb                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:29 AM, 01st Feb                     User                    Thanks           01:29 AM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2042144