Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jan 2021 17:01:44 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           08:32 PM, 31st Jan                   Bot                   Hi again!           08:32 PM, 31st Jan                     User                    I recieved my item damaged seemed it has been open before           08:32 PM, 31st Jan                     User                    ??           08:36 PM, 31st Jan                   Mohd                   Hi, Thank you for contacting us.My name is Mohd, How may I help you?           08:38 PM, 31st Jan                     User                    I recieved my item damaged seemed it has been open before           08:38 PM, 31st Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           08:39 PM, 31st Jan                   Mohd                   Could you please share your order number and a picture for the item so that I can
  assist you further?           08:39 PM, 31st Jan                     User                             08:39 PM, 31st Jan                     User                             08:40 PM, 31st Jan                   Mohd                   can you wait for a while so that i can check?           08:41 PM, 31st Jan                     User                    Okay           08:41 PM, 31st Jan                   Mohd                   We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. We will accept a return of your item.           08:43 PM, 31st Jan                     User                    I would like it replaced           08:44 PM, 31st Jan                   Mohd                   At this time we do not have an option to offer exchange, but we welcome you to shop for a new piece on our website or from a store near you, and return the damaged product to us.           08:44 PM, 
 31st Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           08:46 PM, 31st Jan                     User                    I asked for it to be delivered for a eeason           08:46 PM, 31st Jan                     User                    specifically to not visit the store           08:47 PM, 31st Jan                     User                    So the same way it is delivered in a bad condition it shall be returned and an exchange should be done through delivery           08:48 PM, 31st Jan                   Mohd                   the return can be done  through online           08:50 PM, 31st Jan                   Mohd                   you can create return request online           08:51 PM, 31st Jan                   Mohd                   Are we still connected?           08:54 PM, 31st Jan                     User                    How           08:54 PM, 31st Jan                   Mohd                   wait please
  so that we can try to create a return request           08:55 PM, 31st Jan                     User                    Then i can re-purchase it?           08:56 PM, 31st Jan                     User                    i just did the request           08:56 PM, 31st Jan                     User                    Then when will i get the new product           08:57 PM, 31st Jan                   Mohd                   after creating the return request the item will be collected and the refund will be done           08:58 PM, 31st Jan                   Mohd                   then you can purchase the same item           08:58 PM, 31st Jan                   Mohd                   you have to order a fresh order           08:58 PM, 31st Jan                     User                    Okay           08:59 PM, 31st Jan                     User                    thank you           08:59 PM, 31st Jan                   Mohd                   It was a pleasure to assist you. Thank you for
  shopping with us.  Have a wonderful day.           09:01 PM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2041599