Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 28 Jan 2021 21:18:41 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           01:10 AM, 29th Jan                   Bot                   Hi again!           01:10 AM, 29th Jan                     User                    I paid an order which is didnot approved order #8231670699           01:11 AM, 29th Jan                   Mohd                   Hi, Thank you for contacting us.My name is Mohd, How may I help you?           01:11 AM, 29th Jan                   Mohd                   Can you wait please so that i can check           01:11 AM, 29th Jan                     User                    Sure please           01:11 AM, 29th Jan                   Mohd                   did you order after that any fresh order?           01:12 AM, 29th Jan                     User                    Yes i ordered again and i add order because its not in the system           01:13 AM, 29th Jan             
       Mohd                   We'd like to confirm you that order 8231670699  has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           01:15 AM, 29th Jan                     User                    Its deducted from my account           01:15 AM, 29th Jan                     User                    Anyway if you going reverse then i dont have to worry i just let you know           01:16 AM, 29th Jan                   Mohd                   The money will come back within one week           01:16 AM, 29th Jan                   Mohd                   Because we could not captured the amount           01:16 AM, 29th Jan      
              Mohd                   Is there any thing else we can help you?           01:17 AM, 29th Jan                     User                    Ok thank you .           01:17 AM, 29th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:18 AM, 29th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2032054