Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 28 Jan 2021 19:12:14 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hey i want to cancel my perfume order           10:53 PM, 28th Jan                     User                    I already paid through my credit card,pls confirm how can i take my money back           10:54 PM, 28th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           10:55 PM, 28th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           10:55 PM, 28th Jan                   Mohd                   Are we still connected?           10:57 PM, 28th Jan                     User                             10:58 PM, 28th Jan                   Mohd                   Could you please wait for a while           11:01 PM, 28th Jan                   Mohd                   so that i can check           11:01 PM, 28th 
 Jan                     User                    Yes sure           11:02 PM, 28th Jan                   Mohd                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is ready to shipped now. However, we would request you to not accept the delivery of your order.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4-15 days.  Once the order will return back to warehouse we will process the refund for the same as soon as possible           11:04 PM, 28th Jan                   Mohd                   Is there any thing else i can help you for today?           11:04 PM, 28th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:09 PM, 28th Jan                     User                    Ok thnx for assistance           11:09 PM, 28th Jan              
        User                    When i can collect?           11:09 PM, 28th Jan                   Mohd                   it will take 2-3 working days  and you will get a notification for the collection           11:11 PM, 28th Jan                   Mohd                   Is there any thing else i can help you for today?           11:11 PM, 28th Jan                     User                    Ok thnx           11:11 PM, 28th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           11:12 PM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2031853