Subject: Ticket Assigned - Conversation with heena
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 28 Jan 2021 00:29:54 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with heena heena                    Customer:  Update of my refund? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Heena ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6268258202 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:08 AM, 28th Jan                     heena                    Ok           04:09 AM, 28th Jan                   Mohd                   Hi Heena, Thank you for contacting us.My name is Mohd, How may I help you?           04:10 AM, 28th Jan                   Mohd                   Are we still connected?           04:13 AM, 28th Jan                     heena                    Hi           04:17 AM, 28th Jan                     heena                    I just order a few things           04:17 AM, 28th Jan                     heena                    I was hoping I could get these by Saturday 30th jan?           04:17 AM, 28th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           04:18 AM, 28th Jan                     heena                    6268258202           04:18 AM, 28th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           04:18 AM, 28th Jan                     heena                    Ok           04:18 AM, 28th Jan                     heena                    I was hoping that if I could get it by sat so it would be good           04:19 AM, 28th Jan                     heena                    It’s my parents anniversary so I need it on 30th           04:19 AM, 28th Jan                     heena                    Please help           04:19 AM, 28th Jan                   Mohd                   The time frame for the delivery is 2=-3           04:20 AM, 28th Jan                   Mohd                   2-3 working days           04:20 AM, 28th Jan                     heena                    Yes I know but it might be around 1-2nd feb           04:20 AM, 28th Jan                   Mohd                   it may take minimum 2 working days to be delivered           04:20 AM, 28th Jan                     heena                    I need it by 30           04:20 AM, 28th Jan                     heena                    Is there any way I could get it by 30th jan           04:21 AM, 28th Jan                     heena                    ?           04:21 AM, 28th Jan                   Mohd                   Sorry we can not do anything  But we hope it will be delivered by 30th jan           04:21 AM, 28th Jan                     heena                    Okay           04:21 AM, 28th Jan                     heena                    But you can try for a faster delivery?           04:21 AM, 28th Jan                   Mohd                   You can buy by the store if the item is available on the store           04:22 AM, 28th Jan                     heena                    The photos frames are not available I checked           04:22 AM, 28th Jan                     heena                    So I ordered           04:22 AM, 28th Jan                   Mohd                   We hope it to be delivered by 30 Jan           04:22 AM, 28th Jan                   Mohd                   Is there any thing else i can help you?           04:23 AM, 28th Jan                     heena                    I don’t know why you guys have such a bad service, I don’t get my refunds in time an now this           04:23 AM, 28th Jan                     heena                    And*           04:23 AM, 28th Jan                     heena                    It’s a little urgent that’s why I was requesting for an early delay           04:23 AM, 28th Jan                     heena                    Delivery *           04:23 AM, 28th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           04:23 AM, 28th Jan                     heena                    Well, you didn’t help me with my order           04:23 AM, 28th Jan                     heena                    Better close your customer service           04:24 AM, 28th Jan                     heena                    I would highly appreciate that           04:24 AM, 28th Jan                   Mohd                   We are sorry that the order will be delivered within time frame  and we can not do before it any thing           04:24 AM, 28th Jan                     heena                    You guys are the worst           04:25 AM, 28th Jan                     heena                    Thank you           04:25 AM, 28th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:25 AM, 28th Jan                     heena                    You ruined my day           04:25 AM, 28th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           04:26 AM, 28th Jan                     heena                    You did not assist me with anything           04:26 AM, 28th Jan                     heena                    I never shopping with you again           04:26 AM, 28th Jan                     heena                    Centerpoint online sucks!           04:26 AM, 28th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           04:29 AM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2028473