Subject: Ticket Assigned - Conversation with mohammad saleem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jan 2021 23:06:04 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammad saleem mohammad saleem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammad saleem Bot:  Hi Mohammad Saleem ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6252061542 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0593599664 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Mohammad, Thank you for contacting us. My name is Anvesh. How may I help you? Customer:  My ordered a delivery Customer:  My Mother ordered from centerpoint and we missed the delivery Customer:  Also the delivery man did not call us Agent:  We regret for the inconvenience caused to you. Please allow me a moment to fetch the order details for you. Customer:  Ok thank you Agent:  Thank you for waiting. I really appreciate your patience. Customer:  Your welcome Agent:  We sincerely apologize for any inconvenience caused to you however, as we can check our courier partner has tried contacting you on the following contact number which was provided at the time of placing this order but without success: +966593599664. Agent:  We request you to please confirm if this is your correct contact number, if so, please share with us a suitable time to contact you. If not, please share with us your correct contact number so that we can arrange the delivery for you accordingly. Customer:  Ok Agent:  Please provide us the alternate contact number and we will forward to the courier team. Customer:  This is my correct phone number Customer:  0593599664 Customer:  But my phone did not ring Customer:  The phone was with me all the time Agent:  Please do not worry, the courier team will attempt delivery 3 times for every order. The courier team will contact you before delivering the order. Customer:  Ok thank you so much Agent:  If you did not receive the order within 3-5 business days, please contact us and we will definitely solve the concern as soon as possible. Agent:  Is there anything else I can help you with? Customer:  IMAGE Agent:  We apologise for the inconvenience. Agent:  Please do not worry, our team will deliver the order to you as soon as possible. Customer:  Ok thank you so much Customer:  Bye Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mohammad Saleem ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Mohammad, Thank you for contacting us. My name is Amir. I'm here to help you regarding Refund queries Agent:  We are not getting a response from you. Are we still connected? Customer:  Yes I am Customer:  I wanted to refund two items Agent:  We will suely help you with it Agent:  We request you to please share your order number so we can check and assist you better. Agent:  We are not getting a response from you. Are we still connected? Agent:  You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-1111027 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centrepoint) store across the KSA.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the KSA. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card. Agent:  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund. Agent:  Is there anything else we can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mohammad Saleem ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6257443983 Bot:   Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  السلام عليكم ورحمة الله وبركاته Customer:  Hello Customer:  I wanted to make a request Agent:  مرحباً معك مازن باسي كيف يمكنني مساعدتك Customer:  I wanted to make a request Customer:  That the person who will be delivery my purchased item will call be before he delivers it to me Agent:  could you please share your order NU? Customer:  Ok Customer:  6257443983 Agent:  our delivery team will contact you before deliver you oreder Customer:  Ok thank you so much!?? Customer:  Bye Agent:  your welcome Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mohammad Saleem ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6268244421 Bot:   Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:01 AM, 28th Jan                   Mohd                   مرحبا محمد، معك محمد يسرني أن أساعدك.           03:02 AM, 28th Jan                     mohammad saleem                    السلام عليكم ورحمة الله وبركاته           03:02 AM, 28th Jan                   Mohd                   و عليكم السلام و رحمة الله وبركاته           03:03 AM, 28th Jan                     mohammad saleem                    The man who will be delivering the clothes, can you tell him to call me before delivering           03:03 AM, 28th Jan                     mohammad saleem                    And to not WhatsApp me           03:04 AM, 28th Jan                   Mohd                   They will call you before delivering the order           03:05 AM, 28th Jan                   Mohd                   Is there any thing else i can help you?           03:05 AM, 28th Jan                     mohammad saleem                    No           03:05 AM, 28th Jan                     mohammad saleem                    Thank you           03:05 AM, 28th Jan                     mohammad saleem                    Bye           03:05 AM, 28th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:05 AM, 28th Jan                     mohammad saleem                    You also           03:05 AM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2028436