Subject: Ticket Assigned - Conversation with devanshu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jan 2021 22:57:50 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with devanshu devanshu                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  devanshu Bot:  Hi Devanshu ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0585519696            02:33 AM, 28th Jan                   Mohd                   Hi Devanshu, Thank you for contacting us. My name is Mohd. How may I help you?           02:34 AM, 28th Jan                     devanshu                    I had raised a return request           02:34 AM, 28th Jan                     devanshu                    Havent got anyone to pickup my stuff           02:34 AM, 28th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           02:34 AM, 28th Jan                     devanshu                    I am leaving the apartment on saturday           02:34 AM, 28th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           02:35 AM, 28th Jan                     devanshu                    Can you not track that           02:36 AM, 28th Jan                     devanshu                    Using my email id           02:36 AM, 28th Jan                     devanshu                    I have already shared that           02:36 AM, 28th Jan                   Mohd                   9629814355           02:36 AM, 28th Jan                   Mohd                   is this your order number?           02:37 AM, 28th Jan                     devanshu                             02:37 AM, 28th Jan                     devanshu                    Yes           02:37 AM, 28th Jan                     devanshu                    ?           02:39 AM, 28th Jan                   Mohd                   We would like to inform you that we sent you a link via email for fill up the address at the time of creating the return request to pick up the return items kindly check and fill the address so that the collection will be soon           02:39 AM, 28th Jan                     devanshu                    Wow           02:40 AM, 28th Jan                     devanshu                    Why is that option not inside the app           02:40 AM, 28th Jan                     devanshu                    How soon will it be picked up once i fill the form           02:40 AM, 28th Jan                   Mohd                   They will pick up within 3-5 days           02:41 AM, 28th Jan                   Mohd                   Is there any thing else i can help you?           02:41 AM, 28th Jan                     devanshu                    Hey           02:42 AM, 28th Jan                     devanshu                    I have checked my email just now           02:42 AM, 28th Jan                     devanshu                    There is no such email received in my email           02:42 AM, 28th Jan                   Mohd                   Can we recreate the return request so that you will get an email           02:44 AM, 28th Jan                   Mohd                   ?           02:44 AM, 28th Jan                     devanshu                    Okay           02:44 AM, 28th Jan                     devanshu                    Do that quickly           02:45 AM, 28th Jan                   Mohd                   There is another option to return the items  you can return the items at any nearby centrepoint store           02:46 AM, 28th Jan                     devanshu                    Hey what happened           02:46 AM, 28th Jan                   Mohd                   Do you prefer to return on store or online?           02:46 AM, 28th Jan                     devanshu                    Online           02:46 AM, 28th Jan                     devanshu                    Pickup from homs           02:46 AM, 28th Jan                     devanshu                    Home*           02:46 AM, 28th Jan                   Mohd                   Okay,           02:47 AM, 28th Jan                   Mohd                   now we are recreating the request           02:47 AM, 28th Jan                     devanshu                    OK           02:47 AM, 28th Jan                     devanshu                    OK           02:49 AM, 28th Jan                     devanshu                    Got an sms           02:49 AM, 28th Jan                   Mohd                   Kindly check           02:49 AM, 28th Jan                     devanshu                    Checked           02:52 AM, 28th Jan                     devanshu                    And replied with address           02:52 AM, 28th Jan                     devanshu                    Did you receive it           02:52 AM, 28th Jan                   Mohd                   Thank you  The item will be collected within 3-5 days           02:52 AM, 28th Jan                   Mohd                   Is there any thing else i can help you?           02:52 AM, 28th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:57 AM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2028430