Subject: Ticket Assigned - Conversation with fatima shah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jan 2021 21:47:40 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatima shah fatima shah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fatima shah Bot:  Hi Fatima Shah ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0542064416            01:28 AM, 28th Jan                     fatima shah                    Ok           01:28 AM, 28th Jan                   Mohd                   Hi Fatima, Thank you for contacting us. My name is Mohd. How may I help you?           01:28 AM, 28th Jan                     fatima shah                    hello           01:29 AM, 28th Jan                     fatima shah                             01:30 AM, 28th Jan                     fatima shah                    I ordered this set           01:30 AM, 28th Jan                     fatima shah                    But I only got the shirt           01:30 AM, 28th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           01:30 AM, 28th Jan                     fatima shah                             01:30 AM, 28th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           01:30 AM, 28th Jan                     fatima shah                    How i am supposed to get the upper one?           01:30 AM, 28th Jan                     fatima shah                    LM6267518898           01:31 AM, 28th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           01:32 AM, 28th Jan                     fatima shah                    Ok           01:32 AM, 28th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.  We would like to inform you that we can not send the missing item but we can give a voucher to use it for online shopping           01:35 AM, 28th Jan                     fatima shah                    No sorry i don't aant any voucher           01:36 AM, 28th Jan                     fatima shah                    Please return it           01:36 AM, 28th Jan                     fatima shah                    Qnd give me refund           01:36 AM, 28th Jan                     fatima shah                    And*           01:36 AM, 28th Jan                   Mohd                   So now we will raise a return request for this item           01:37 AM, 28th Jan                     fatima shah                    Yes please           01:37 AM, 28th Jan                   Mohd                   and will collect it within 3-5 days           01:37 AM, 28th Jan                   Mohd                   Is there any thing else i can help you?           01:37 AM, 28th Jan                     fatima shah                    But are you sure they will collect it?           01:38 AM, 28th Jan                   Mohd                   Yes,           01:38 AM, 28th Jan                     fatima shah                    One time i request one jeans to return but they never came           01:38 AM, 28th Jan                   Mohd                   they will come within 3-5 days  and will contact on your registered phone number to contact you           01:38 AM, 28th Jan                     fatima shah                    One nore thing           01:39 AM, 28th Jan                     fatima shah                    Moee           01:39 AM, 28th Jan                     fatima shah                    I can't sign in with my email id           01:39 AM, 28th Jan                     fatima shah                    I don't know why           01:39 AM, 28th Jan                     fatima shah                    I request for new password also but they didn't send me email           01:39 AM, 28th Jan                   Mohd                   [email-masked]           01:41 AM, 28th Jan                     fatima shah                    Yes           01:41 AM, 28th Jan                   Mohd                   Kindly enter the correct email           01:41 AM, 28th Jan                     fatima shah                    This is my correct email           01:42 AM, 28th Jan                   Mohd                   kindly send your concern to our email [email-masked]           01:44 AM, 28th Jan                   Mohd                   [email-masked]           01:44 AM, 28th Jan                     fatima shah                    Okay           01:44 AM, 28th Jan                     fatima shah                    But they wil return that order right?           01:44 AM, 28th Jan                   Mohd                   yes  we are sure they will soon           01:46 AM, 28th Jan                   Mohd                   Is there any thing else i can help you?           01:46 AM, 28th Jan                     fatima shah                    Okay           01:46 AM, 28th Jan                     fatima shah                    Thank you so much           01:46 AM, 28th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:47 AM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2028348