Subject: Ticket Assigned - Conversation with shadab
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jan 2021 21:25:13 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shadab shadab                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  shadab Bot:  Hi Shadab ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  /startOver Bot:  Please wait while we transfer you to an agent Customer:  6256984258 Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  What about my refund Agent:  please note that return process ttake from 7-10 business days Customer:  Already finished 7-10 days please check Agent:  Could you please share your order number so that I can assist you further? Customer:  6256984258 Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  Ok Agent:  After we checked refund has been done for the cancelled items and it will take 4-15 days to appear in your account according to your  bank  process. Agent:  Do you have any other questions I can help you with? Customer:  Sir already follow last 15 days to process my order your concern team tell me your order has been cancelled now I need to follow up for refund what is this ? Agent:  please note  the refund has been  done on 9/1/2021 Customer:  Plz ask your team to processed my refund at the soonest Customer:  Cancelled item amount only they send what about other remaining balance Customer:  /startOver Customer:  /startOver Agent:  the refund has done on 22/12/2021 with this transaction id 169999990056315717 Customer:  I will pay amount 551.65 Agent:  please contact  the bank with thhe transaction  id Agent:  Do you have any other questions I can help you with? Customer:  What is this I told I will receive amount 41.65 Customer:  What about remaining amount Customer:  /startOver Agent:  the remaing  amount reund  done on 9/1/20/21 Customer:  Can you please share with transaction id Agent:  May I request you to please stay on-hold while I retrieve the information.  Agent:  12.75-  169999990056315717. Customer:  Amount Agent:  32.30-169999990056315717. Agent:  12.75-169999990056315717. Agent:  12.75-169999990056315717. Agent:  48.45 -169999990056315717. Agent:  63.75 -169999990056315717. Agent:  38.25 -169999990056315717. Agent:  16.15 -169999990056315717. Agent:  32.30 169999990056315717. Customer:  Sir we only received Date 25/12/2020 amount 41.65 riyal Agent:  Yes we know that. Customer:  As your side you already pay all pending amount Agent:  the amount which you didn't receive has been done yesterday only. Customer:  Ok so may be it will take time to transfer Agent:  yes it has been done from our side now the bank process to catch the amount from 4-15 days Customer:  But this is not total amount Customer:  See when I was ordering I will pay 551.65 Customer:  We received amount before 41.65 Customer:  As you informed us now I will calculate it is 256.7 Agent:  yes there's some items in the stock and it will be delivrered. Customer:  If we calculate over all 298.35  riyal but I will pay 551.65 Customer:  That's a good when your team will deliver the item Customer:  Because order date is 22/12/2020  now 10/1/2021 Agent:  asap when the order shipped you will receive an sms Customer:  Sir can your please ask your team delivery the item as we have to move some other plz try to understand Agent:  we will do the needful asap Customer:  If you will check my summary you will how many item I emailed and chatting with you team but still not received Agent:  we are apologising for that Customer:  By when we get my order please confirm me Agent:  we will contact  tthe warehouse to shi it asap and you will gett informed via email Customer:  They didnt give in information Customer:  That why I follow up Agent:  we are apolodising for the delay. Customer:  That's I told you to please shot out my problem and delivered item Customer:  Already done 19 days Customer:  Now how long we wait for it Customer:  /startOver Agent:  we will do the needful Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shadab ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6256984258 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  6256984258 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  My order still not shipped Agent:  Could you please share your order id so that I can assist you further. Customer:  6256984258 Customer:  Order date is 22 December Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Ok Agent:  Please accept our apologise for inconvenience caused. Agent:  We would like to inform you that we will contact the concern team to do the needful as soon as possible Agent:  as we can see that some of your order has been cancelled an they return the refund yto your account Agent:  please give me some time will escalate your concern to the relevant team and will get back to you on email Customer:  But approximate 1 month finished Customer:  They cancelled ok, but what ever item have hand why they not delivered Customer:  This service ? Customer:  Alot of time I follow up with your team but same reply we get Customer:  /startOver Customer:  /startOver Agent:  please give me some time will escalate your concern to the relevant team and will get back to you on email Agent:  We are very sorry and apologize for the troubles we caused. These are not our services that we provide to our dear customers, and we hope that this experience is considered rare and we will strive to develop our services for the better. Customer:  Can you please tell me when I get my order Agent:  have a great day Agent:  we will contact you within 24hrs on your mail Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shadab ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please wait while we transfer you to an agent Agent:  Hi Shadab  This's abdallah  How may I help you?, Thank you for contacting us.  Customer:  Sir may I no about my order 6256984258 Customer:  1 month finished now but don't receive my order Customer:  We get the return amount 311 Customer:  About there is also remaining Agent:  One minute please to be verified, stay with us Agent:  this your contact no 966544531676 Customer:  Yes Agent:  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. Agent:  Do you have any other inquiries? Customer:  Your team already take 1 month Customer:  If they are not able to deliver my order cancel it I don't want to wait more Customer:  /startOver Customer:  /startOver Agent:  we will  forwarded your query Agent:  Do you have any other inquiries? Customer:  Same reply we get your 100 time but still my problem not shortout Agent:  We apologise for the inconvenience caused to you Agent:  Do you have any other inquiries? Customer:  Now I need to clear it, they delivered my order or cancel and refund Customer:  /startOver Agent:  We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order. Customer:  Ok but why they still not shipped? Customer:  /startOver Customer:  /startOver Agent:  itits with courier partner Customer:  By when I receive my order? Customer:  /startOver Agent:  Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. Agent:  after the items return to warehouse will process the  refund Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shadab ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6256984258 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver            01:06 AM, 28th Jan                   Mohd                   Hi Shadab, Thank you for contacting us.My name is Mohd, How may I help you?           01:07 AM, 28th Jan                     shadab                    I can't expect about my order pending like this           01:08 AM, 28th Jan                     shadab                    I still follow up with more than 1month but still my order not shipped           01:09 AM, 28th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           01:09 AM, 28th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           01:09 AM, 28th Jan                     shadab                    6256984258           01:10 AM, 28th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           01:11 AM, 28th Jan                     shadab                    Sir I ordered on 22/12/2020           01:11 AM, 28th Jan                     shadab                    If there is any issue with the product please cancel my order and refund my amount           01:14 AM, 28th Jan                     shadab                    /startOver           01:14 AM, 28th Jan                   Mohd                   We sincerely apologize for any inconvenience caused,   We are forwarding  your query to the concerned team  to assist you in resolving this concern.           01:15 AM, 28th Jan                   Mohd                   The case will be resolve as soon as possible           01:16 AM, 28th Jan                     shadab                    Sir whenever I talked with you team we get same reply           01:16 AM, 28th Jan                   Mohd                   We understand that this would be really frustrating for you, as you haven't received any update for your concern. Please consider this as a rare instance, rest assured our team is working on your issue, and will get back to you as soon as possible.           01:17 AM, 28th Jan                   Mohd                   Is there any thing else i can help you?           01:18 AM, 28th Jan                     shadab                    Buy when it's solve because i l left from KSA           01:19 AM, 28th Jan                   Mohd                   The amount will be refunded soon in your account you paid by           01:21 AM, 28th Jan                     shadab                    So it's means you have to cancel my order Right           01:21 AM, 28th Jan                   Mohd                   Sorry,  but we can only cancel the order and proceed the refund           01:22 AM, 28th Jan                   Mohd                   Is there any thing else i can help you?           01:22 AM, 28th Jan                     shadab                    Please go ahead with refund asap           01:23 AM, 28th Jan                   Mohd                   We will try to solve ti asap           01:24 AM, 28th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:24 AM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2028322