Subject: Ticket Assigned - Conversation with hania
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jan 2021 21:12:19 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hania hania                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hania Bot:  Hi Hania ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6265984186 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561525748            12:58 AM, 28th Jan                   Mohd                   Hi
  Hania, Thank you for contacting us.My name is Mohd, How may I help you?           12:59 AM, 28th Jan                     hania                    Hello           12:59 AM, 28th Jan                     hania                    Hi I have 2 issues           01:00 AM, 28th Jan                     hania                    1 i cancelled one order due to size issue but my amount is not yet refunded           01:00 AM, 28th Jan                     hania                    It's been 10 days already           01:00 AM, 28th Jan                     hania                             01:00 AM, 28th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           01:01 AM, 28th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           01:01 AM, 28th Jan                     hania                    6264885756           01:01 AM, 28th Jan                   Mohd                 
   Can you wait for a while so that i can check and assist you?           01:02 AM, 28th Jan                     hania                    Sure           01:02 AM, 28th Jan                     hania                    My 2nd issue is.. i placed an order and it's not yet ready for collection its been a week. My 5 other orders placed after that order are delivered but not tha           01:03 AM, 28th Jan                     hania                    That one. I urgently needed that as i have a flight on sunday. Can you please check where n why it is stuck           01:04 AM, 28th Jan                     hania                             01:04 AM, 28th Jan                   Mohd                   We would like to you that the refund of cancelled order will be refunded to your account within 7-14 working days  Kindly wait till 14 working days for this  We sincerely apologize for the inconvenience caused to you.           01:05 AM, 28th Jan                     hania                    Oh it
  will take 14 days           01:05 AM, 28th Jan                     hania                    Okay thankyou           01:05 AM, 28th Jan                     hania                    Can you check my 2nd issue           01:06 AM, 28th Jan                   Mohd                   Yes Please  We are checking the second one           01:06 AM, 28th Jan                     hania                    Thankyou so much. First time I'm having a nice experience with the support team. :)           01:07 AM, 28th Jan                   Mohd                   As we can see that your order with ID 6265984186 is ready for collection on the store.  Due to some technical issues the collection notification could not been sent.  Kindly check the order on the store.           01:09 AM, 28th Jan                     hania                    Okay thankyou           01:09 AM, 28th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           01:09 AM, 28th 
 Jan                     hania                    Sure           01:09 AM, 28th Jan                   Mohd                   Sorry the last message sent to you by mistake           01:10 AM, 28th Jan                   Mohd                   Your order is ready and you can visit the store           01:11 AM, 28th Jan                   Mohd                   Is there any thing else i can help you?           01:11 AM, 28th Jan                     hania                    No thankyou so much. I was really really worried           01:11 AM, 28th Jan                     hania                    Now relieved:)           01:11 AM, 28th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:12 AM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2028303