Subject: Ticket Assigned - Conversation with nouran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jan 2021 19:25:20 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nouran nouran                    Bot:  Hi again! Bot:  Please enter your name Customer:  nouran Bot:  Hi Nouran ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:14 PM, 27th Jan                   Mohd                   Hi Nouran, Thank you for contacting us. My name is Mohd, How may I help you?           11:15 PM, 27th Jan                     nouran                    There was an item that got canceled from your side           11:15 PM, 27th Jan                     nouran                    And i didn’t receive the refunded amount yet           11:16 PM, 27th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           11:16 PM, 27th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           11:16 PM, 27th Jan                     nouran                    9630577393           11:18 PM, 27th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           11:19 PM, 27th Jan                   Mohd                   The refund of cancelled item has been done  it will take 3-14 working days to reflect into your account           11:21 PM, 27th Jan                     nouran                    Okay           11:23 PM, 27th Jan                   Mohd                   Is there any thing else i can help you?           11:23 PM, 27th Jan                     nouran                    No thanks           11:24 PM, 27th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:25 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2028137