Subject: Ticket Assigned - Conversation with zaira
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jan 2021 18:16:10 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zaira zaira                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zaira Bot:  Hi Zaira ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569455854 Bot:  Please wait while we transfer you to an agent Agent:  Hi Zaira, Thank you for contacting us.my name is Yahya, How may I help you? Customer:  My friend gave me a gift. She ordered that online from centrepoint. These are a pair of kid shirts. The problem is that there is a black hook on the shirts which the cashier removed at the time of biling Customer:  I cannot remove that hook at home Customer:  My friebd have forwarded me the order mail Agent:  Please accept our apologise for inconvenience caused. Customer:  IMAGE Customer:  Plz see the pic Agent:  We would like to inform you that you can return the item to the nearest store of centerpoint and they will do the needful Customer:  I have an infant at home. I cannot go to the market at all. Is it possible that they can collect it from my home? Customer:  Because its not possible for me to go to a mall with a 43 days old baby Agent:  Could you please share your order id so that I can assist you further. Customer:  9786417330 Customer:  IMAGE Customer:  The grey pair if shirts im talking about Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Ok Agent:  We would like to inform you that we created a return request for the item and the courier team will contact you for collection soon Customer:  Ok thanks a lot. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Zaira ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:11 PM, 27th Jan                     zaira                    Hi, if you can see my chat with yahya, please be informes that i havnt been contacted by anyone for the return of shirts           10:12 PM, 27th Jan                   Mohd                   Hi, Thank you for contacting us.  We sincerely apologize for the inconvenience caused to you.  Due to some technical issue we can not check the orders status right now  we request you to contact us at morning so that we can further assist you.           10:13 PM, 27th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:15 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2027989