Subject: Ticket Assigned - Conversation with noufal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jan 2021 18:06:29 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with noufal noufal                    Bot:  Hi again! Bot:  Please enter your name Customer:  noufal Bot:  Hi Noufal ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97430096242 Bot:  Please wait while we transfer you to an agent Customer:  Thank u Agent:  Hi Noufal, Thank you for contacting us. This's Mohamed How may I help you? Agent:  Hi Noufal, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Noufal ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Qatar Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:37 PM, 27th Jan                   Mohd                   Hi Noufal, Thank you for contacting us.My name is Mohd, How may I help you?           09:38 PM, 27th Jan                     noufal                    Hello bro           09:39 PM, 27th Jan                     noufal                    Hope u r fine           09:39 PM, 27th Jan                     noufal                    I have 2 items for return           09:39 PM, 27th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           09:40 PM, 27th Jan                     noufal                    But that items not showing in history           09:40 PM, 27th Jan                     noufal                             09:41 PM, 27th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           09:42 PM, 27th Jan                     noufal                    May i know how many time u need           09:43 PM, 27th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           09:44 PM, 27th Jan                     noufal                    Thank you           09:44 PM, 27th Jan                   Mohd                   We would like to inform you that there is no return request for the items           09:49 PM, 27th Jan                   Mohd                   kindly tell us the name of the items so that we can create the return request           09:50 PM, 27th Jan                   Mohd                   Are we still connected?           09:51 PM, 27th Jan                     noufal                    Yea           09:51 PM, 27th Jan                     noufal                    Wait           09:51 PM, 27th Jan                     noufal                    Can i send that tag?           09:52 PM, 27th Jan                   Mohd                   You can send the pictures           09:53 PM, 27th Jan                     noufal                             09:53 PM, 27th Jan                     noufal                             09:53 PM, 27th Jan                     noufal                    Is this ok?           09:54 PM, 27th Jan                   Mohd                   Sorry, we could not proceed the return request due to some technical issues in system.  Kindly contact us in morning  our team is trying to resolve the problem.           09:59 PM, 27th Jan                     noufal                    Wht time in the morning?           09:59 PM, 27th Jan                     noufal                    If  i going to any centre point outlet is that possible to return?           10:01 PM, 27th Jan                   Mohd                   You can contact us via email  on [email-masked]           10:03 PM, 27th Jan                   Mohd                   You can also return the items visiting any nearby store           10:03 PM, 27th Jan                     noufal                    Not possible here to contact?           10:03 PM, 27th Jan                     noufal                    U mean without return request?           10:04 PM, 27th Jan                   Mohd                   As we mentioned that currently we are facing some technical issues           10:04 PM, 27th Jan                   Mohd                   You can visit to the store with your order number to return the items           10:05 PM, 27th Jan                     noufal                    I can go the store without return request           10:05 PM, 27th Jan                     noufal                    Ok           10:05 PM, 27th Jan                     noufal                    Thats fine           10:05 PM, 27th Jan                     noufal                    I will go there           10:05 PM, 27th Jan                     noufal                    Thank you for the support           10:05 PM, 27th Jan                   Mohd                   It will be better for now to visit the store.           10:06 PM, 27th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:06 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2027966