Subject: Ticket Assigned - Conversation with hai can i exchange my item to another
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jan 2021 17:26:09 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hai can i exchange my item to another hai can i exchange my item to another                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hai can i exchange my item to another Bot:  Hi Hai Can I Exchange My Item To Another ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0525165501            09:15 PM, 27th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           09:16 PM, 27th Jan                     hai can i exchange my item to another                    How can i exchange an item.           09:17 PM, 27th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           09:17 PM, 27th Jan                     hai can i exchange my item to another                    I got my dress a size extra size i need 12 size of that one           09:17 PM, 27th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           09:18 PM, 27th Jan                     hai can i exchange my item to another                    LM9631277132           09:18 PM, 27th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           09:18 PM, 27th Jan                     hai can i exchange my item to another                    Sure           09:18 PM, 27th Jan                     hai can i exchange my item to another                    Or can i exchange to another dress           09:20 PM, 27th Jan                   Mohd                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "9631277132". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can now drop off your return to any (brand) store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           09:22 PM, 27th Jan                   Mohd                   Is there any thing else i can help you?           09:24 PM, 27th Jan                     hai can i exchange my item to another                    Nothing           09:25 PM, 27th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:25 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2027844