Subject: Ticket Assigned - Conversation with kim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jan 2021 00:07:50 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kim kim                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kim Bot:  Hi Kim ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  33702457 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  +97333702457 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  97333702457 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  7430668823 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97333702457            03:59 AM, 25th Jan                     kim                    Hello           04:00 AM, 25th Jan                   Bot                   أهلا مرة أخرى!           04:00 AM, 25th Jan                     kim                    Good morning           04:00 AM, 25th Jan                     kim                    Regarding my order 7430668823           04:00 AM, 25th Jan                     kim                    Can you please change the delivery address because I am not in the office tomorrow           04:01 AM, 25th Jan                   Mohd                   Hi Kim, Thank you for contacting us. My name is Mohd, How may I help you?           04:01 AM, 25th Jan                     kim                    Hi mohd           04:01 AM, 25th Jan                     kim                    Regarding my order           04:02 AM, 25th Jan                     kim                    7430668823           04:02 AM, 25th Jan                     kim                    Is it possible to change the delivery address           04:02 AM, 25th Jan                     kim                    Like I am not in the office today January 25           04:02 AM, 25th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           04:02 AM, 25th Jan                     kim                    Ok           04:03 AM, 25th Jan                   Mohd                   Kim Lorico 33702457 Building 1023, Road 3621, Block 436 , Seef District , Bahrain [email-masked] Bahrain (BH) SEE 33702457 Karbabad Seef           04:03 AM, 25th Jan                   Mohd                   This is your delivery add           04:03 AM, 25th Jan                   Mohd                   do you want to change it?           04:04 AM, 25th Jan                     kim                    Yes please because i will not be in the office           04:04 AM, 25th Jan                   Mohd                   is the another address that you want to replace is in the same city?           04:05 AM, 25th Jan                     kim                    It is building 358,road 2615,block 326 Adliya. Or you can also advise the delivery guy to call and confirm it to me           04:05 AM, 25th Jan                     kim                    Yes manama           04:05 AM, 25th Jan                     kim                    Bahrain           04:05 AM, 25th Jan                   Mohd                   Okay           04:06 AM, 25th Jan                   Mohd                   now we are escalating the address to the courier pertner           04:06 AM, 25th Jan                   Mohd                   Is there any thing else i can help you for today?           04:07 AM, 25th Jan                     kim                    Alright! Thanks then           04:07 AM, 25th Jan                     kim                    No i’m good thanks           04:07 AM, 25th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:07 AM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2017698