Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 23:35:04 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 busin
 ess days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506633426            03:23 AM, 25th Jan                     hi                    Don't call jsut want to chat cos it's night time           03:24 AM, 25th Jan                     hi                    R u there           03:24 AM, 25th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           03:24 AM, 25th Jan                     hi                    I just did a online o
 rder I wnt to cancel. It           03:25 AM, 25th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           03:25 AM, 25th Jan                     hi                    Can I do that           03:25 AM, 25th Jan                     hi                    I did it today           03:25 AM, 25th Jan                     hi                    Yes I'll do wait           03:25 AM, 25th Jan                     hi                    9630821950           03:26 AM, 25th Jan                     hi                    R u there           03:27 AM, 25th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           03:28 AM, 25th Jan                   Mohd                   Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if
  you receive a call from the courier agent, we request you to inform him to cancel the delivery.           03:29 AM, 25th Jan                     hi                    OK sure I'll do cos I just ordered only yesterday early morning           03:30 AM, 25th Jan                     hi                    I dnt guess ull had even time to do the delivery           03:30 AM, 25th Jan                     hi                    Anyhow the msg says it will be del only on 26th also I only ordered on 24fh so it's fair enough for me to cancel the order now           03:31 AM, 25th Jan                     hi                    Isn't it           03:32 AM, 25th Jan                   Mohd                   we won't be able to cancel your order at the moment as your order is in transit and is with the courier now.           03:32 AM, 25th Jan                   Mohd                   However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier a
 gent, we request you to inform him to cancel the delivery           03:32 AM, 25th Jan                     hi                    OK will do           03:32 AM, 25th Jan                     hi                    So that they will return it back is it           03:33 AM, 25th Jan                   Mohd                   yes           03:33 AM, 25th Jan                     hi                    OK will do           03:33 AM, 25th Jan                     hi                    Thank u anyways           03:33 AM, 25th Jan                     hi                    For your advise           03:33 AM, 25th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:34 AM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2017679