Subject: Ticket Assigned - Conversation with jennifer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 23:25:19 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jennifer jennifer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jennifer Bot:  Hi Jennifer ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4530829711 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97455542623            03:11 AM, 25th Jan                     jennifer
                     ok           03:12 AM, 25th Jan                   Mohd                   Hi Jennifer, Thank you for contacting us. My name is Mohd How may I help you?           03:12 AM, 25th Jan                     jennifer                    i placed an order, i received an sms that is unsuccessful but i received a sms few minutes ago that is already shipped           03:14 AM, 25th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           03:15 AM, 25th Jan                     jennifer                             03:15 AM, 25th Jan                     jennifer                             03:15 AM, 25th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           03:15 AM, 25th Jan                     jennifer                    ok           03:16 AM, 25th Jan                     jennifer                    just cancel it coz i made a new order        
    03:17 AM, 25th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (4530827711) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (4530829711).  The payment has been captured only once from your account which is for the new successfully placed order.           03:18 AM, 25th Jan                     jennifer                             03:18 AM, 25th Jan                   Mohd                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request 
 you to inform him to cancel the delivery.           03:19 AM, 25th Jan                     jennifer                    thats my genuine order for now           03:19 AM, 25th Jan                   Mohd                   Is there any thing else i can help you for today?           03:19 AM, 25th Jan                     jennifer                             03:20 AM, 25th Jan                     jennifer                    please be informed that my genuine order is the one amounting 115.25 Qar           03:21 AM, 25th Jan                   Mohd                   Sorry now the old order has been shipped and we can not cancel the previous order           03:22 AM, 25th Jan                   Mohd                   However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           03:22 AM, 25th Jan                   Mohd                   Is there any thing else i can he
 lp you for today?           03:22 AM, 25th Jan                     jennifer                    ok..i will  not accept it           03:23 AM, 25th Jan                     jennifer                    and i will only accept the genuine one..           03:23 AM, 25th Jan                     jennifer                    thanks for y           03:24 AM, 25th Jan                     jennifer                    your assistance           03:24 AM, 25th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:24 AM, 25th Jan                     jennifer                    ?           03:24 AM, 25th Jan                     jennifer                    welcome           03:25 AM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2017672