Subject: Ticket Assigned - Conversation with suhail
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 23:14:50 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with suhail suhail                    Bot:  Hi again! Bot:  Please enter your name Customer:  suhail Bot:  Hi Suhail ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263162592 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Suhail, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  Where is my refund amount Agent:  Could you please share your order number so that I can assist you further? Customer:  6263162592 Agent:  Please allow me to check it for you.  Customer:  IMAGE Agent:  your items has been reached warehouse. Agent:  but refund is not yet processed Agent:  we apologies for the delay Customer:  Y? Agent:  please allow me some time to work on the issue get the refund processed soon. Customer:  I return the for your mistake Agent:  I will forward the issue to the courier and get the refund done. Agent:  We will update you on [email-masked] Customer:  Same reply I got last time Customer:  You gave me different size product Customer:  I will wait upto tomorrow evening Agent:  Sure. Agent:  we are on it and get it done for you soon. Agent:  Is there anything else I can help ? Customer:  First you cheating me with wrong size Customer:  Now you hold my money Agent:  We will surely get it done please be assured Customer:  Ok thanks Agent:  welcome. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Suhail ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:09 AM, 25th Jan                   Mohd                   Hi Suhail, Thank you for contacting us. My name is Mohd, How may I help you?           03:09 AM, 25th Jan                     suhail                    Where is my refund ?           03:10 AM, 25th Jan                     suhail                    6263162592           03:10 AM, 25th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           03:10 AM, 25th Jan                     suhail                    It’s around more than 10 days           03:10 AM, 25th Jan                     suhail                    Very disappointing           03:10 AM, 25th Jan                     suhail                    Very bad service           03:11 AM, 25th Jan                     suhail                             03:12 AM, 25th Jan                   Mohd                   We apologise for the inconvenience caused.   The refund amount of SAR 35 for order ID 6263162592, has been processed from our side on 24 Jan 2021 to your credit card under the transaction ID 169999990069683020.  ** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.           03:12 AM, 25th Jan                   Mohd                   Once again, sincere apologies and thank you for your patience.           03:13 AM, 25th Jan                   Mohd                   Is there any thing else i can help you for today?           03:13 AM, 25th Jan                     suhail                    No more purchases from centerpoint           03:14 AM, 25th Jan                     suhail                    This is last time           03:14 AM, 25th Jan                     suhail                    Ok bye thankyou           03:14 AM, 25th Jan                   Mohd                   We apologise for the inconvenience caused.           03:14 AM, 25th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:14 AM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2017668