Subject: Ticket Assigned - Conversation with sobia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 23:08:46 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sobia sobia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sobia Bot:  Hi Sobia ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557985356 Bot:  Please wait while we transfer you to an agent Agent:  Hi Sobia, Thank you for contacting us. My name is Amir. I'm here to help you regarding Returns process. Customer:  My order number is 6253777747 Customer:  I requested for a return Customer:  Still no one has contacted me for the item pickup Agent:  May I request you to please stay on hold while I retrieve the information  Customer:  Ok Agent:  Sobia +966557985356 Shara antarah bin shadad Near laundry [email-masked] Saudi Arabia (SA) 04-1-31 An Nahdah Riyadh Agent:  Thank you for your patience. Agent:  Please confirm your address and contact number Customer:  Yes its correct Agent:  Thank you for confirming Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Customer:  Thanku Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sobia ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Sobia, Thank you for contacting us. My name is Nikhil How may I help you with the returns? Customer:  My order number is 6253777747.. I requested for a return Customer:  Its been so many days... Agent:  We apologize for the delay. Agent:  Please allow me a moment to check. Customer:  Ok Agent:  Thank you for being online Agent:  As per the system, we can see that my colleague has already escalated your concern. Agent:  We will ask them to do the follow up. Agent:  Also, I will ask him to update you as well with the proceedings. Agent:  Is there anything else I amy assist you with? Customer:  Thanku Customer:  Nothing else Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sobia ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Sobia, Thank you for contacting us. My name is Mohd, How may I help you? Customer:  Yes Customer:  I had placed a return request which has not been fulfilled yet Agent:  We sincerely apologize for the inconvenience caused to you. Agent:  Could you please share your order number so that I can assist you further? Customer:  6253777747 Agent:  Can you wait for a while so that i can check and assist you? Customer:  Yes i have been waiting for more than a month Agent:  As per the system, we can see that my colleague has already escalated your concern. Agent:  Also, we will ask him to update you as well with the proceedings. Agent:  We sincerely apologize for the inconvenience caused to you. Customer:  But this i am hearing everytime Customer:  Online returns works for real or no? Do i have to go to the store for returning?? Agent:  Online returns works for real Agent:  We understand that this would be really frustrating for you, as you haven't received any update for your concern. Please consider this as a rare instance, rest assured our team is working on your issue, and will get back to you as soon as possible. Customer:  Great then please help me out for the return..as i dont want to go to the stores amid this pandemic Agent:  Yes this will be soon Agent:  Is there any thing else i can help you for today? Customer:  Thanks Customer:  Nothing else Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sobia ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6266131177 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:58 AM, 25th Jan                   Mohd                   Hi Sobia, Thank you for contacting us. How may I help you?           03:01 AM, 25th Jan                     sobia                    Please cancel my order           03:02 AM, 25th Jan                     sobia                    6266131177           03:02 AM, 25th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           03:02 AM, 25th Jan                     sobia                    Yes           03:03 AM, 25th Jan                   Mohd                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           03:05 AM, 25th Jan                   Mohd                   Is there any thing else i can help you for today?           03:05 AM, 25th Jan                     sobia                    Ok thanks           03:08 AM, 25th Jan                     sobia                    Nothing else           03:08 AM, 25th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:08 AM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2017664