Subject: Ticket Assigned - Conversation with sobia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 22:55:04 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sobia sobia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sobia Bot:  Hi Sobia ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557985356 Bot:  Please wait while we transfer you to an agent Agent:  Hi Sobia, Thank you for contacting us. My name is Amir. I'm here to help you regarding Returns process. Customer:  My order number is 6253777747 Customer:  I requested for a return Customer:  Still no one has contacted me for the item pickup Agent:  May I request you to please stay on hold while I retrieve the information  Customer:  Ok Agent:  Sobia +966557985356 Shara antarah bin shadad Near laundry [email-masked] Saudi Arabia (SA) 04-1-31 An Nahdah Riyadh Agent:  Thank you for your patience. Agent:  Please confirm your address and contact number Customer:  Yes its correct Agent:  Thank you for confirming Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Customer:  Thanku Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sobia ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Sobia, Thank you for contacting us. My name is Nikhil How may I help you with the returns? Customer:  My order number is 6253777747.. I requested for a return Customer:  Its been so many days... Agent:  We apologize for the delay. Agent:  Please allow me a moment to check. Customer:  Ok Agent:  Thank you for being online Agent:  As per the system, we can see that my colleague has already escalated your concern. Agent:  We will ask them to do the follow up. Agent:  Also, I will ask him to update you as well with the proceedings. Agent:  Is there anything else I amy assist you with? Customer:  Thanku Customer:  Nothing else Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sobia ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:40 AM, 25th Jan                   Mohd                   Hi Sobia, Thank you for contacting us. My name is Mohd, How may I help you?           02:41 AM, 25th Jan                     sobia                    Yes           02:43 AM, 25th Jan                     sobia                    I had placed a return request which has not been fulfilled yet           02:43 AM, 25th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           02:44 AM, 25th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           02:44 AM, 25th Jan                     sobia                    6253777747           02:45 AM, 25th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           02:47 AM, 25th Jan                     sobia                    Yes i have been waiting for more than a month           02:48 AM, 25th Jan                   Mohd                   As per the system, we can see that my colleague has already escalated your concern.  Also, we will ask him to update you as well with the proceedings.  We sincerely apologize for the inconvenience caused to you.           02:48 AM, 25th Jan                     sobia                    But this i am hearing everytime           02:50 AM, 25th Jan                     sobia                    Online returns works for real or no? Do i have to go to the store for returning??           02:51 AM, 25th Jan                   Mohd                   Online returns works for real           02:51 AM, 25th Jan                   Mohd                   We understand that this would be really frustrating for you, as you haven't received any update for your concern. Please consider this as a rare instance, rest assured our team is working on your issue, and will get back to you as soon as possible.           02:52 AM, 25th Jan                     sobia                    Great then please help me out for the return..as i dont want to go to the stores amid this pandemic           02:52 AM, 25th Jan                   Mohd                   Yes this will be soon           02:54 AM, 25th Jan                   Mohd                   Is there any thing else i can help you for today?           02:54 AM, 25th Jan                     sobia                    Thanks           02:54 AM, 25th Jan                     sobia                    Nothing else           02:54 AM, 25th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:54 AM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2017656