Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 22:32:43 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  0583306731 Bot:    Your order status is :     If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0583306731            02:20 AM, 25th Ja
 n                   Mohd                   Hi, Thank you for contacting us. This is Mohd.How may I help you?           02:21 AM, 25th Jan                     hi                    Okay I bought the shoes one days ago via online there is issues with size. Eeven I did the order leather shoes but looking is not leather           02:22 AM, 25th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           02:22 AM, 25th Jan                     hi                    SD000989902 traking number of my order placed ractify  me is it origanl leather shoes           02:24 AM, 25th Jan                   Mohd                   Please share the order number with us so that we can check and assist you           02:25 AM, 25th Jan                   Mohd                   yes we checked  these are Leather Shoes           02:26 AM, 25th Jan                   Mohd                   Do you want to return it?           02:27 AM, 25th Ja
 n                     hi                    Okay, you have all of them made in India leather shoes           02:27 AM, 25th Jan                     hi                    I want to change the size I need 42 size           02:27 AM, 25th Jan                   Mohd                   did you place the order for 42 size?           02:28 AM, 25th Jan                     hi                    41           02:28 AM, 25th Jan                   Mohd                   you can only return and refund           02:29 AM, 25th Jan                     hi                    I want to replace in 42 size           02:29 AM, 25th Jan                   Mohd                   sorry exchange is not available right now           02:29 AM, 25th Jan                     hi                    There is no possibility to exchange the size           02:29 AM, 25th Jan                     hi                    Okay I have nearly your branch so I can return it there           02:30 AM, 25th Jan                   Mo
 hd                   yes you can return at any branch           02:30 AM, 25th Jan                   Mohd                   Is there any thing else i can help you for today?           02:31 AM, 25th Jan                     hi                    Okay thanks           02:31 AM, 25th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:32 AM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2017640