Subject: Ticket Assigned - Conversation with Fuzzy Cookie
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 21:46:03 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fuzzy Cookie Fuzzy Cookie                    سلام           01:22 AM, 25th Jan                   Mohd                   مرحبا ، معك محمد يسرني أن أساعدك.           01:22 AM, 25th Jan                     Fuzzy Cookie                    أريد مساعدة           01:23 AM, 25th Jan                     Fuzzy Cookie                    يعطيك العافية           01:23 AM, 25th Jan                   Mohd                   Is there any thing else i can help you for today?           01:23 AM, 25th Jan                     Fuzzy Cookie                    عملت طلب ونسيت ادخل كود الخصم أقدر ألغي الطلب وأعيد طلبه مرة تانية           01:23 AM, 25th Jan                   Mohd                   معذرة على الرسالة باللغة الانكليزية           01:24 AM, 25th Jan                     Fuzzy Cookie                    I was order before 10 minutes may i cancelled           01:24 AM, 25th Jan                     Fuzzy Cookie                    8230891106order nb           01:25 AM, 25th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           01:26 AM, 25th Jan                     Fuzzy Cookie                    أقدر ألغي الطلب ؟؟؟           01:26 AM, 25th Jan                     Fuzzy Cookie                    Ok im waiting           01:26 AM, 25th Jan                   Mohd                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           01:29 AM, 25th Jan                   Mohd                   Is there any thing else i can help you for today?           01:31 AM, 25th Jan                     Fuzzy Cookie                    That mean it’s canceled now ??           01:33 AM, 25th Jan                   Mohd                   No,     it has been placed  and now we can not cancel the order           01:33 AM, 25th Jan                     Fuzzy Cookie                    Just before some minutes and now its placed           01:34 AM, 25th Jan                     Fuzzy Cookie                    ??           01:34 AM, 25th Jan                   Mohd                   Yes,  We sincerely apologize for the inconvenience caused to you.  Once the order will return back to warehouse we will process the refund for the same as soon as possible.           01:35 AM, 25th Jan                     Fuzzy Cookie                    Why yesterday i was ordered and cancel it during 15 minutes           01:37 AM, 25th Jan                   Mohd                   some orders are placed soon and some take time           01:38 AM, 25th Jan                     Fuzzy Cookie                    Its mean should be received then refund ??           01:38 AM, 25th Jan                     Fuzzy Cookie                    Why u can’t cancel it and transfer my amount to my credit like everytime ??           01:40 AM, 25th Jan                   Mohd                   we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           01:41 AM, 25th Jan                     Fuzzy Cookie                    Ok thank u           01:42 AM, 25th Jan                   Mohd                   Is there any thing else i can help you for today?           01:43 AM, 25th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:45 AM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2017598