Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 21:37:34 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501200895            01:13 AM, 25th Jan                     hello                    Okay           01:13 AM, 25th Jan                   Mohd                   Hi Abdul Nasir, Thank you for contacting us. My name is Mohd, How may I help you?           01:13 AM, 25th Jan                     hello                    Long time no one pickup shipment requested for return           01:14 AM, 25th Jan                     hello                    Re: [#1986679] - Re: We’ve received your return request.           01:14 AM, 25th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           01:14 AM, 25th Jan                     hello                    This is mail subject           01:14 AM, 25th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           01:14 AM, 25th Jan                     hello                    6262537915           01:15 AM, 25th Jan                     hello                    Centrepoint should compensate to their customers for the delay           01:16 AM, 25th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           01:17 AM, 25th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           01:17 AM, 25th Jan                     hello                    Waiting.. take your time           01:17 AM, 25th Jan                     hello                    Already been waiting from more than 15 days           01:18 AM, 25th Jan                   Mohd                   We sincerely apologize for any inconvenience caused,   We are forwarding your query to the concerned team to assist you in resolving this concern.           01:19 AM, 25th Jan                     hello                    Already forwarded earlier, someone communicated by mail also           01:20 AM, 25th Jan                     hello                             01:21 AM, 25th Jan                     hello                    131 SAR refund my amount           01:21 AM, 25th Jan                     hello                    I will escalate to Ministry of commerce           01:21 AM, 25th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you..           01:22 AM, 25th Jan                   Mohd                   We understand that this would be really frustrating for you, as you haven't received any update for your concern. Please consider this as a rare instance, rest assured our team is working on your issue, and will get back to you as soon as possible.           01:22 AM, 25th Jan                     hello                    I will register a complaint againt centrepoint           01:22 AM, 25th Jan                     hello                    I don't want your scripted replies           01:22 AM, 25th Jan                     hello                    I contact call center, online chat , emails , same no response and no support           01:23 AM, 25th Jan                     hello                    By tomorrow should pickup and return money , otherwise i will raise a complaint and also will feedback on social media           01:24 AM, 25th Jan                   Mohd                   We sincerely apologize for the daley but it will be soon           01:25 AM, 25th Jan                   Mohd                   Is there any thing else i can help you for today?           01:25 AM, 25th Jan                     hello                    You still didn't resolve my issue and asking for help again           01:26 AM, 25th Jan                     hello                    This scripted replies are not useful ?           01:26 AM, 25th Jan                     hello                    Provide me a exact date and time, when will pickup shipment and return money????           01:27 AM, 25th Jan                     hello                    I have provided with order number , what's the update for that??           01:28 AM, 25th Jan                     hello                    Bad experience with centrepoint store           01:29 AM, 25th Jan                     hello                    I will share these char screenshots on social media           01:30 AM, 25th Jan                   Mohd                   We sincerely apologize for any inconvenience caused,  We are forwarding your query to the concerned team to assist you in resolving this concern.     after escalating the issue it will not take more time to be resolved it           01:30 AM, 25th Jan                     hello                    Already escalated before 12 days, didn't resolve yet           01:31 AM, 25th Jan                   Mohd                   We sincerely apologize for the daley           01:32 AM, 25th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:35 AM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2017591