Subject: Ticket Assigned - Conversation with hesham eltokhy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 21:26:29 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hesham eltokhy hesham eltokhy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hesham eltokhy Bot:  Hi Hesham Eltokhy ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966561204522 Bot:  Please wait while we transfer you to an agent Agent:  Hi My Name is Osam. I will be happy to help you  Customer:  Hi Customer:  I try to return one item of my last order the retail,  but he told me that the system cant accept Customer:  And informed me ti contact wz customer service Customer:  6255587725 orde nomber Customer:  I want to return the pink shirt Agent:  Please provide us the full name of the item so we can further assist you Customer:  IMAGE Customer:  Bossini solid shirt with long sleeves Customer:  And spread collar , Agent:  May I request you to stay on-hold while checking you order details Customer:  Ok Agent:  Please know that due to error in the system, we could not raise a return request but we will raise it after some time , and you will receive a link to your email, kindly fill your complete address in that link so that our courier team can collect the item from you Agent:  Is there anything else I can help you with? Customer:  Ok thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hesham Eltokhy ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Agent:  Are we still connected? Customer:  Ok Agent:  How may I help you? Agent:  Are we still connected? Agent:  يرجى العلم أنه سيتم إغلاق المحادثة لعدم وجود أي رد من قبلكم، الرجاء عدم التردد في التواصل معنا من جديد  Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  ؟ Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hesham Eltokhy ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Ok Customer:  I want to return one item Agent:  Could you please share your order number so that I can assist you further? Customer:  6255587725 Agent:  Can you please wait for a while so that i can check and assist you? Customer:  Ok Agent:  You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-1111027 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "6255587725". From that page, you can see an option to return an item. Just click on the box and follow the instructions. Agent:  ·You can now drop off your return to any (Splash) store across the KSA. Agent:  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store in the KSA. Agent:  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund. Agent:  Is there any thing else i can help you? Customer:  He say not availble from retail Agent:  Please tell us the items full name Customer:  And option not shown at online Customer:  The white jeans Agent:  Sorry you can only return within 14 days form the date you ordered Customer:  I recived order  last of December Agent:  The actual delivery date is 27 Dec Agent:  And Now the order exceeded the 14 days return policy Customer:  So there is no solution? Agent:  Sorry there is no solution to return the item Agent:  We sincerely apologize for the inconvenience caused to you. Customer:  Ok Agent:  Is there any thing else i can help you? Agent:  Happy to assist you Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hesham Eltokhy ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi, Thank you for contacting us.my name is Yahya, How may I help you? Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Customer:  I want to aske if i bought item from the branch kast Thursday , how many days Customer:  I can make return Customer:  And refund Customer:  /startOver Customer:  Hi Customer:  Hi Customer:  /startOver Customer:  Hi Agent:  Please accept our apologise for inconvenience caused. Agent:  We would like to inform you that you cna return the item to the store within 14 days Agent:  do you have any other query ??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hesham Eltokhy ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Hesham , Thank you for contacting us.my name is Yahya, How may I help you? Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  Ok Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hesham Eltokhy ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi, Thank you for contacting us. My name is Yazid How may I help you? Agent:  Are you still with us ? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hesham Eltokhy ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi, Thank you for contacting us.This is Hamza. How may I help you?  Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  Ok Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hesham Eltokhy ,what do you need help with? Bot:  Hi Hesham Eltokhy ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi, Thank you for contacting us.This is Hamza. How may I help you?  Customer:  Hi Agent:  Hi Hesham, How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  Hi Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hesham Eltokhy ,what do you need help with? Bot:  Hi Hesham Eltokhy ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Hashem, Thank you for contacting us. How may I help you? Agent:  Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  Ok Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hesham Eltokhy ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us.This is Mohd. How may I help you? Agent:  Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hesham Eltokhy ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:08 AM, 25th Jan                   Mohd                   Hi Hashem, Thank you for contacting us. How may I help you?           01:08 AM, 25th Jan                     hesham eltokhy                    Hi           01:08 AM, 25th Jan                     hesham eltokhy                    I requested five some orders , and picked up from Riyadh gallery branch           01:09 AM, 25th Jan                     hesham eltokhy                    But there one order delivered to another branch           01:09 AM, 25th Jan                   Mohd                   Could you please share your order number for the order so that I can assist you further?           01:10 AM, 25th Jan                     hesham eltokhy                    I want this order to be sent to Riyadh gallery branch to pick up           01:10 AM, 25th Jan                     hesham eltokhy                    6265984482           01:10 AM, 25th Jan                   Mohd                   the order was ready for collection on following address which is registered:     Hesham Eltokhy +966561204522 Prince Muhammad Ibn Saad Ibn Abdulaziz Road Riyadh [email-masked] Saudi Arabia (SA) 04-1-31 8001111027 Al Malqa Riyadh           01:12 AM, 25th Jan                     hesham eltokhy                    So i want to pick from riyadh gallery branch as other last orders           01:12 AM, 25th Jan                   Mohd                   Dear, this address is filled by you?           01:14 AM, 25th Jan                     hesham eltokhy                    All last orders i choosed riyadh gallery branch           01:15 AM, 25th Jan                   Mohd                   Sorry but the order is ready for collection on the above mentioned store and can not be delivered at another store you can place a new order  and this one will be cancelled within 14 working days and refund then           01:17 AM, 25th Jan                     hesham eltokhy                    So cant  send to another branch           01:17 AM, 25th Jan                   Mohd                   Sorry it can not be delivered at another branch  you can place a new order           01:18 AM, 25th Jan                     hesham eltokhy                    Oki , another question,  are hats and belts can be returned or no at general           01:18 AM, 25th Jan                   Mohd                   Could you please share your order number for these items so that I can assist you further?           01:21 AM, 25th Jan                     hesham eltokhy                    6265929728 as this one           01:22 AM, 25th Jan                   Mohd                   You can return the items mentioned in this order           01:23 AM, 25th Jan                     hesham eltokhy                    Oki           01:23 AM, 25th Jan                     hesham eltokhy                    Thanks           01:23 AM, 25th Jan                   Mohd                   Is there any thing else i can help you for today?           01:23 AM, 25th Jan                     hesham eltokhy                    Thanks mr mohammed           01:24 AM, 25th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:26 AM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2017578