Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 20:44:45 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6255630228 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544178100 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  Please can u check my order i receive msg from centerpint they told me that iam not receive the call Customer:  6255630228 Customer:  Chek this order Customer:  Please Customer:  And no one call me today for my order Customer:  How they msg me that iam not abale to receive the order Agent:  please let me check it Agent:  I can see courier contacted you on your registered mobile number +966544178100 but without success Agent:  Is this number correct ? Customer:  Yes but Customer:  No one is callinf me Customer:  Calling me Customer:  Which time he is call me Customer:  On 8 am i wake up but no one call me Customer:  So when he come Customer:  Can u give his number Customer:  Delivery man Customer:  ؟ Agent:  Please be assure Agent:  the delivery will be done again Agent:  our courier always attempt the delivery 3 times Agent:  your order will be with you soon Customer:  Ok Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:30 AM, 25th Jan                   Mohd                   Hi Afnan, Thank you for contacting us. How may I help you?           12:31 AM, 25th Jan                     hi                    Dear my acc email ia [email-masked] please check my refound is not shows in centerpoint acc           12:31 AM, 25th Jan                     hi                    There is one month           12:31 AM, 25th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           12:32 AM, 25th Jan                     hi                    How many times i contact you for this conversion about my refound allwayes           12:32 AM, 25th Jan                     hi                    Ok           12:32 AM, 25th Jan                     hi                    6255630228           12:33 AM, 25th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           12:33 AM, 25th Jan                     hi                    Ok           12:33 AM, 25th Jan                     hi                    Sure           12:33 AM, 25th Jan                     hi                    Allwayes the agent show the refound but in my acc doesnt show me so what is the problem i don't now           12:34 AM, 25th Jan                     hi                    Did you check           12:36 AM, 25th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.  Our team is working on your issue and will come back with the solution           12:36 AM, 25th Jan                     hi                    Which issue           12:37 AM, 25th Jan                     hi                    Allwayes they told me you have a refound in your acc           12:37 AM, 25th Jan                     hi                    But i cant see           12:37 AM, 25th Jan                     hi                    Any refound           12:37 AM, 25th Jan                     hi                    Its been one month           12:38 AM, 25th Jan                     hi                    Please refound me now           12:38 AM, 25th Jan                     hi                    I have 103 riyal           12:38 AM, 25th Jan                     hi                    Refound           12:38 AM, 25th Jan                   Mohd                   As we checked that your issue has been escalated to the concern team           12:38 AM, 25th Jan                     hi                    Please           12:38 AM, 25th Jan                   Mohd                   and it will be soon to reflect the money in my credit           12:38 AM, 25th Jan                     hi                    If you can return me in my bank acc           12:39 AM, 25th Jan                     hi                    I will thank full for you           12:39 AM, 25th Jan                     hi                    I will give the bank acc detali           12:39 AM, 25th Jan                     hi                    Detail           12:39 AM, 25th Jan                     hi                    If you need           12:40 AM, 25th Jan                     hi                    And you refound me in my acc           12:40 AM, 25th Jan                   Mohd                   Sorry we can not do this right now           12:40 AM, 25th Jan                     hi                    Ok           12:40 AM, 25th Jan                   Mohd                   it will be done only after solving my credit issue           12:40 AM, 25th Jan                   Mohd                   Is there any thing else i can help you for today?           12:40 AM, 25th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:44 AM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2017522