Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 19:25:29 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6261622011 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552424028 Bot:  Please wait while we transfer you to an agent Agent:  Hi,thank you for contacting us. I'm Shafeeque .  How may I help you? Customer:  Sir Customer:  Hello Customer:  With regards to my order .. Customer:  I check the tracking status Customer:  It says yesterday it was undelivered but I didnot received any calls for that Customer:  I need the strollee urgently Agent:  May I request you to be on hold while I retrieve those information for you Agent:  Thank you for holding up Customer:  Ok Customer:  Also I have two more ordeds paid already, please confirm when can i receive it. Agent:  As we can see that the courier contacted you on 966552424028 however there was no response Agent:  it will delivered within 1-2 days once again Agent:  Please provide us the order No. Customer:  No sir not contact me Customer:  No calls Customer:  IMAGE Customer:  U can see the screen shot Customer:  6261543647 Customer:  Can u confirm thia as very urgent Customer:  My birthday is after tomorrow i need this order fast Customer:  Or u can help me to keep my two orders in click and collect at ur branch Customer:  IMAGE Agent:  As i can see it is in transit it will be delivered within 24 -48 hours  Customer:  Ok Customer:  Please let them call me ok Agent:  Sure, Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hello ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:11 PM, 24th Jan                     hello                    Hello           11:11 PM, 24th Jan                   Bot                   أهلا مرة أخرى!           11:11 PM, 24th Jan                     hello                    Sir           11:11 PM, 24th Jan                   Mohd                   Hi, Thank you for contacting us, this is Mohd. How may I help you?           11:11 PM, 24th Jan                     hello                    Dear sir.. i have sent mail with regards to my returned shoes           11:12 PM, 24th Jan                     hello                    I have sent many mails but no respond           11:12 PM, 24th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           11:12 PM, 24th Jan                     hello                    See my below mail           11:12 PM, 24th Jan                     hello                    Dear Centrepoint,  I have waited almost a week for your reply & you guys just ignored my mails and the courier guy not responding. I have a very bad experience while shopping with you and you people just don't care about the mails or the feeling of the customers. I have been reminded by mails as you can see it below with many reminders and on the calls but just you people ignored. It's your mistake that you have provided me with the wrong size of shoes. Not sure you will read my mail or not, I request to refund it on my credit card for your mistake on immediate basis.           11:13 PM, 24th Jan                     hello                    Re: [#2000280] - Order # 6263094496           11:13 PM, 24th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           11:13 PM, 24th Jan                     hello                    Could you please check my mail which i have sent to           11:14 PM, 24th Jan                     hello                    [email-masked]           11:14 PM, 24th Jan                     hello                    This ur respond then nothing happend           11:14 PM, 24th Jan                     hello                    ​Thank you for reaching out to us and giving us the opportunity to serve you.  We sincerely apologize for the inconvenience caused. This is surely not the experience we offer to our customer when they shop with us.  With reference to order no # 6263094496.  We sincerely apologise for the inconvenience caused to you.  This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.  Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your proper products for your future purchases. ​ As per the record we can see that we have already created a return request for the item (Steve Madden Men's Low Ankle Sneakers) on 18 Jan, 2021.  Our courier team will contact you in 3-5 working days for the collection. Under the tracking ID #RP0118210001636.  Feel free to reach out to us if you need any further assistance.  Your friends, The Support Team           11:14 PM, 24th Jan                     hello                    With regret to inform you that I have ordered the pair of Steve Madden through your online store and I came to know after wearing one to two hours that my right foot fingers are squeezing & paining due to the pair not being the same size.   As per my communication with your customer care, they have requested to send the picture of the shoes which you can see completely, the left pair is bigger and the right is smaller.  This is the bigger brand and I request not to happen this again with any of your customers. We trust you  and we believe in you & hopefully you will solve my issue immediately without any delay.           11:15 PM, 24th Jan                   Mohd                   We sincerely apologize for any inconvenience caused,   Now we are forwarding your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           11:17 PM, 24th Jan                     hello                    Sir its almost a week           11:17 PM, 24th Jan                   Mohd                   We are sorry for the late but we are sure that it will be soon           11:19 PM, 24th Jan                   Mohd                   Is there any thing else i can help you for today?           11:19 PM, 24th Jan                     hello                    Dear Sir,           11:19 PM, 24th Jan                     hello                    I need my refund and this is not professional that you provide me different size of shoes and you cheating the customers           11:20 PM, 24th Jan                     hello                    I sent many mails, i called the customer care n contacted the courier service           11:21 PM, 24th Jan                     hello                    But norhing happend           11:21 PM, 24th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.  and we understand that this would be really frustrating for you,           11:21 PM, 24th Jan                     hello                    I have sent more than 10 mails but you people just ignored my mails for nothing.           11:21 PM, 24th Jan                     hello                    If you ca n see my video and pix of the shoes its complete mistake done by centerpoint           11:22 PM, 24th Jan                     hello                    Even I cobtact the courier guy to take back the shoes but he said to mw that his manager not advice to me anything           11:22 PM, 24th Jan                     hello                    Please contact the customer care           11:23 PM, 24th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.and we will soon collecte the wrong item and refund you back           11:23 PM, 24th Jan                   Mohd                   Is there any thing else i can help you for today?           11:24 PM, 24th Jan                     hello                    Nothing           11:24 PM, 24th Jan                     hello                    Solve my case bye           11:25 PM, 24th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:25 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2017412