Subject: Ticket Assigned - Conversation with syed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 18:41:01 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with syed syed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  syed Bot:  Hi Syed ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an a
 dditional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966504308401            10:26 PM, 24th Jan                     syed                    Ok           10:27 PM, 24th Jan                   Mohd                   Hi Syed, Thank you for contacting us. How may I help you?           10:27 PM, 24th Jan                     syed                    Can u plz check my refund case ??           10:28 PM, 24th Jan                
    Mohd                   Yes           10:28 PM, 24th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           10:28 PM, 24th Jan                     syed                    Ok           10:29 PM, 24th Jan                     syed                    Plz wa8           10:30 PM, 24th Jan                     syed                             10:30 PM, 24th Jan                     syed                    1st 3 orders           10:30 PM, 24th Jan                     syed                    The case was demaged items           10:30 PM, 24th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           10:31 PM, 24th Jan                     syed                    Ok           10:32 PM, 24th Jan                   Mohd                   sorry your order numbers are not opening           10:34 PM, 24th Jan                   Mohd                   when did your place
  these orders?           10:34 PM, 24th Jan                     syed                    Its 2 yrs old and its under observation           10:34 PM, 24th Jan                   Mohd                   sorry but now they are not opening           10:36 PM, 24th Jan                   Mohd                   did you not get your refund?           10:36 PM, 24th Jan                     syed                    Yes           10:36 PM, 24th Jan                     syed                    And on monday i got mail from centrepoint for more info           10:37 PM, 24th Jan                     syed                    Ur agent osama was dealing with this case           10:37 PM, 24th Jan                   Mohd                   okay  then we are now escalating this case to the concern team           10:38 PM, 24th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           10:38 PM, 24th Jan                   Mohd                   Is there an
 y thing else i can help you for today?           10:38 PM, 24th Jan                     syed                    Oh plzz i need my refund now its been 2 yrs           10:39 PM, 24th Jan                   Mohd                   We will try to get your money refunded asap           10:39 PM, 24th Jan                   Mohd                   Is there any thing else i can help you for today?           10:39 PM, 24th Jan                     syed                             10:40 PM, 24th Jan                     syed                    No           10:40 PM, 24th Jan                     syed                    Thank u           10:40 PM, 24th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:40 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2017314