Subject: Ticket Assigned - Conversation with ather
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 18:24:21 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ather ather                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ather Bot:  Hi Ather ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Ather, Thank you for contacting us.My name is Mohd How may I help you? Customer:  Hi mohd Customer:  I would like to return items which i received today Agent:  Could you please share your order number so that I can assist you further? Agent:  Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ather ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Ather, Thank you for contacting us.My name is Mohd How may I help you? Customer:  I would like to return the order # 9630555072 Agent:  Can you wait for a while so that i can check and assist you? Customer:  Ok Agent:  نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة. Agent:  sorry for this reply Customer:  Its ok Agent:  please wait for a while Customer:  Im waiting Customer:  how much time it will take Agent:  ou can return online purchases through the below three channels:   ·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy. Agent:  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (splash) store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splash) store in the UAE. Agent:  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card. Agent:  Is there any thing else i can help you for today? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ather ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:16 PM, 24th Jan                   Mohd                   Hi Ather, Thank you for contacting us. How may I help you?           10:16 PM, 24th Jan                     ather                    I was just talking to u a while ago           10:17 PM, 24th Jan                     ather                    Regarding order number 9630555072           10:17 PM, 24th Jan                     ather                    Im not getting the return option under order history on the app           10:18 PM, 24th Jan                     ather                    Also ur call center number is not responding           10:18 PM, 24th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           10:18 PM, 24th Jan                     ather                    Plz can you take my return request on the chat           10:18 PM, 24th Jan                   Mohd                   as we can see that there is some problem right now in system           10:20 PM, 24th Jan                   Mohd                   please try to raise return request after some time           10:20 PM, 24th Jan                   Mohd                   sorry we also face the same problem           10:21 PM, 24th Jan                     ather                    Ok           10:21 PM, 24th Jan                   Mohd                   Is there any thing else i can help you for today?           10:22 PM, 24th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:24 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2017277