Subject: Ticket Assigned - Conversation with rejin sukumaran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 18:20:01 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rejin sukumaran rejin sukumaran                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rejin sukumaran Bot:  Hi Rejin Sukumaran ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9630295988 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0529241795            10:04 PM, 24th Ja
 n                   Mohd                   Hi Rejin, Thank you for contacting us. My name is Mohd, How may I help you?           10:05 PM, 24th Jan                     rejin sukumaran                    regarding my order 9630295988           10:05 PM, 24th Jan                     rejin sukumaran                    its showing as delivered           10:05 PM, 24th Jan                     rejin sukumaran                    but           10:05 PM, 24th Jan                     rejin sukumaran                    i didnt get my order           10:05 PM, 24th Jan                     rejin sukumaran                    how come its showing delivered in status           10:06 PM, 24th Jan                     rejin sukumaran                    can u pls let me know           10:07 PM, 24th Jan                     rejin sukumaran                    hellooo           10:08 PM, 24th Jan                   Mohd                   We have forwarded your query to the concerned team and will be in tou
 ch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           10:09 PM, 24th Jan                   Mohd                   Is there any thing else i can help you for today?           10:10 PM, 24th Jan                     rejin sukumaran                    yes, also one of the item is cancelled as it shows           10:10 PM, 24th Jan                     rejin sukumaran                    why           10:10 PM, 24th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           10:12 PM, 24th Jan                   Mohd                   As about the cancelled item so it has  been out of stock           10:12 PM, 24th Jan                     rejin sukumaran                    ofcourse           10:12 PM, 24th Jan                   Mohd                   and we have refunded to your for that item           10:12 PM, 24th Jan                
    Mohd                   Is there any thing else i can help you for today?           10:13 PM, 24th Jan                     rejin sukumaran                    how about the refund then           10:13 PM, 24th Jan                     rejin sukumaran                    back to my credit card?           10:13 PM, 24th Jan                   Mohd                   yes the amount of 17.90 has been refunded to your bank           10:14 PM, 24th Jan                   Mohd                   and it will take 2-14 days to reflect in account           10:14 PM, 24th Jan                   Mohd                   Is there any thing else i can help you for today?           10:14 PM, 24th Jan                     rejin sukumaran                    bt the item cost is 22           10:16 PM, 24th Jan                   Mohd                   the remaining cost was the discount which we can not refund           10:17 PM, 24th Jan                   Mohd                   Is there any thing else i can he
 lp you for today?           10:18 PM, 24th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:19 PM, 24th Jan                     rejin sukumaran                    fine,thanks for update           10:19 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2017264