Subject: Ticket Assigned - Conversation with charlene
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 18:10:21 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with charlene charlene                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  charlene Bot:  Hi Charlene ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97366333305            09:54 PM, 24th Jan                   Mohd                   Hi Charlena, Thank you for contacting us. My name is Mohd, How may I help you?           09:55 PM, 24th Jan                     charlene                    Hi           09:55 PM, 24th Jan                     charlene                    I buy thru online by click and collect           09:55 PM, 24th Jan                     charlene                    But the shoes have some defect           09:55 PM, 24th Jan                     charlene                    I want to exchange with same style of shoes           09:56 PM, 24th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           09:57 PM, 24th Jan                     charlene                    7430117141           09:58 PM, 24th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           09:59 PM, 24th Jan                     charlene                    Hi           10:01 PM, 24th Jan                   Mohd                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 8000-1629 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Max) store across the Bahrain.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store in the bahrain. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           10:01 PM, 24th Jan                   Mohd                   Is there any thing else i can help you for today?           10:02 PM, 24th Jan                     charlene                    Is not about size issue rather there is defect in the shoes           10:03 PM, 24th Jan                     charlene                    Can I return to the other Max location           10:03 PM, 24th Jan                   Mohd                   yes you can return at any max location           10:04 PM, 24th Jan                   Mohd                   but the exchange is not available           10:04 PM, 24th Jan                   Mohd                   Is there any thing else i can help you for today?           10:04 PM, 24th Jan                     charlene                    Can I go directly to the shop to return           10:05 PM, 24th Jan                     charlene                    Or should I must do it online           10:05 PM, 24th Jan                     charlene                    Hi           10:07 PM, 24th Jan                   Mohd                   You can go to the max store directly           10:08 PM, 24th Jan                   Mohd                   Is there any thing else i can help you for today?           10:08 PM, 24th Jan                     charlene                    Nothing thank u           10:09 PM, 24th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:10 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2017229