Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 18:03:03 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 busin
 ess days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503084628            09:44 PM, 24th Jan                   Mohd                   Hi, Thank you for contacting us. How may I help you?           09:45 PM, 24th Jan                     hi                    Hi           09:46 PM, 24th Jan                     hi                    This is regarding my recent online purchase           09:47 PM, 24th Jan                     hi                    I had purchased 3 dresses totaling to
  an amount of 115 dhs           09:47 PM, 24th Jan                     hi                    But after an applicable discount of Aed 23 I had paid amount of Aed 92           09:49 PM, 24th Jan                     hi                    Later I got notification that a dress was cancelled amounting to Aed 20           09:50 PM, 24th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           09:51 PM, 24th Jan                     hi                    So i should be getting a refund amount of Aed 20 of which ly 16 has been refunded and it shows 4 as non refundable           09:53 PM, 24th Jan                     hi                    Order number 9630515909           09:54 PM, 24th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           09:55 PM, 24th Jan                     hi                    Sure but could you also check why wasn't the discount of 19 dh
 s for the other dresses not applied here           09:57 PM, 24th Jan                   Mohd                   sorry 4 AED is non refundable bcoz it is discount amount           09:58 PM, 24th Jan                     hi                    Alright           09:59 PM, 24th Jan                     hi                    But what about the discount for the other 2 dresses           09:59 PM, 24th Jan                     hi                    Amount of 19 should have been discounted from 95           09:59 PM, 24th Jan                   Mohd                   the total discount is 24 AEd           09:59 PM, 24th Jan                   Mohd                   on full onder           10:00 PM, 24th Jan                   Mohd                   Is there any thing else i can help you for today?           10:00 PM, 24th Jan                     hi                    This is not clear           10:00 PM, 24th Jan                     hi                    OK no problem           10:01 PM, 24th Jan  
                    hi                    Thanku for your time           10:01 PM, 24th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:02 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2017212