Subject: Ticket Assigned - Conversation with syeda
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 17:54:11 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with syeda syeda                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  syeda Bot:  Hi Syeda ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  0559890802 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9629559308 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559890803 Bot:  Please wait while we transfer you to an agent Agent:  Hi Syeda, Thank you for contacting us. This's Mohamed How may I help you? Customer:  i would like to change the shukran card number Customer:  can u assess me in that please Agent:  we can delink it for you.0 Customer:  please Agent:  please share the email of the card Agent:  Hi Syeda, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Syeda ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9629559308 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Syeda, Thank you for contacting us. This's Mohamed How may I help you? Customer:  i would like to change the shukran card number Customer:  [email-masked] Agent:  May I request you to please stay on-hold while I retrieve the information.  Agent:  the email is't connected with the card Customer:  yes Agent:  please share with us the email the the card is linked with Agent:  Hi Syeda, I'm not getting a response from you. Are we still connected? Customer:  The shukran card number which is linked to my centerpoint account is my friends card Customer:  so i wannted to change the catd number Customer:  The shukran card number which is linked to my centerpoint account is my friends card Agent:  ok, share with us the email so we can delink it and you can add the card. Customer:  [email-masked] Agent:  the card has been delinked to you Customer:  can i give u the new number to link to the account Agent:  To link your Shukran card, please follow the below steps:   1- Log in your account. 2- Go to My account > Shukran > Link your account here. 3- Follow the provided steps on the webpage Agent:  Do you have any other questions I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  no thanks Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Syeda ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:42 PM, 24th Jan                     syeda                    hi           09:43 PM, 24th Jan                   Mohd                   Hi Syeda, Thank you for contacting us. My name is Mohd How may I help you?           09:43 PM, 24th Jan                     syeda                    i would like to know if i want to return one of the item from the order because of the incorrect size           09:44 PM, 24th Jan                     syeda                    How do i proceed by           09:44 PM, 24th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           09:44 PM, 24th Jan                     syeda                    9629559308           09:46 PM, 24th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           09:47 PM, 24th Jan                     syeda                    yes           09:47 PM, 24th Jan                   Mohd                   You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-xxxx to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (brand) store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           09:48 PM, 24th Jan                   Mohd                   customer support team number is 800-6927           09:49 PM, 24th Jan                     syeda                    but i dont have if the box in which all the items were place for the order           09:50 PM, 24th Jan                     syeda                    removed it off bcoz of the COVID           09:51 PM, 24th Jan                   Mohd                   You can keep them in any box           09:53 PM, 24th Jan                     syeda                    K           09:53 PM, 24th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:53 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2017184