Subject: Ticket Assigned - Conversation with mona
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 17:50:08 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mona mona                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mona Bot:  Hi Mona ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6264333996 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  /startOver Bot:  Thank you and do rate us for the service Customer:  /startOver Bot:  Thank you and do rate us for the service Customer
 :  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0536351667            09:42 PM, 24th Jan                   Mohd                   Hi Mona, Thank you for contacting us.My name is Mohd  How may I help you?           09:42 PM, 24th Jan                     mona                    Kindly, I need to know when can I collect my order 6264333996           09:43 PM, 24th Jan                     mona                    Ordered since 15 January           09:43 PM, 24th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           09:44 PM, 24th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           09:44 PM, 24th Jan                     mona                    Ok           09:44 PM, 24th Jan                   Mohd                   As we
  can see that your order is ready on store for collection           09:46 PM, 24th Jan                   Mohd                   sorry that you did not received the notification for collection and it is due to technical problem           09:47 PM, 24th Jan                   Mohd                   Is there any thing else i can help you for today?           09:47 PM, 24th Jan                     mona                    Thank you           09:48 PM, 24th Jan                     mona                    So I can collect it soon right           09:48 PM, 24th Jan                   Mohd                   yes           09:49 PM, 24th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:49 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2017166