Subject: Ticket Assigned - Conversation with carolyn
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 17:08:40 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with carolyn carolyn                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  carolyn Bot:  Hi Carolyn ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  0502445783            08:59 PM, 24th Jan                     carolyn                    I would like to cancel my order           08:59 PM, 24th Jan                   Mohd                   Hi Carolyn, Thank you for contacting us. My name is Mohd How may I help you?           08:59 PM, 24th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           08:59 PM, 24th Jan                     carolyn                    9630827561           09:00 PM, 24th Jan                     carolyn                    I would like to cancel my order           09:00 PM, 24th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           09:00 PM, 24th Jan                     carolyn                    Sure           09:01 PM, 24th Jan                   Mohd                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           09:05 PM, 24th Jan                   Mohd                   Is there any thing else i can help you for today?           09:06 PM, 24th Jan                     carolyn                    No thats it           09:07 PM, 24th Jan                     carolyn                    Thank you           09:07 PM, 24th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:08 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2017024