Subject: Ticket Assigned - Conversation with junaid
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 17:00:39 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with junaid junaid                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  junaid Bot:  Hi Junaid ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6266873319 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0531528571            08:52 PM, 24th Jan                   Mohd                   Hi
  Junaid, Thank you for contacting us. My name is Mohd, How may I help you?           08:53 PM, 24th Jan                     junaid                    Hello mohd           08:53 PM, 24th Jan                     junaid                    I want to know why 1 of the items in my cart was cancelled           08:53 PM, 24th Jan                     junaid                    Sorry, not in cart but in my order after i paid already           08:54 PM, 24th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           08:54 PM, 24th Jan                   Mohd                   is this your order num 6266873319           08:54 PM, 24th Jan                     junaid                    Yes           08:55 PM, 24th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           08:55 PM, 24th Jan                     junaid                    Sure           08:55 PM, 24th Jan                   
 Mohd                   We sincerely apologize for the inconvenience caused to you.  As we can see that your item has become out of stock so that it has been cancelled           08:58 PM, 24th Jan                   Mohd                   and your refund of 15 SAR has been return to your bank account           08:58 PM, 24th Jan                     junaid                    Okay, i asked because it showed in stock even now           08:59 PM, 24th Jan                     junaid                             09:00 PM, 24th Jan                   Mohd                   Sorry, but it is technical issue we have at this time           09:00 PM, 24th Jan                   Mohd                   Is there any thing else i can help you for today?           09:00 PM, 24th Jan                     junaid                    Okay then           09:00 PM, 24th Jan                     junaid                    No nothing more           09:00 PM, 24th Jan                     junaid                    Tha
 nks           09:00 PM, 24th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:00 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2017005