Subject: Ticket Assigned - Conversation with reem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 16:55:08 +0000

Hi Mohd Salman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with reem reem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  reem Bot:  Hi Reem ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  /startOver Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966538032124 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  I have bought a show online .. It was big size.. I then requested to Reuters it.. I waited a longe time but no one communicated me.. when I went to store to exchange it. They said that I can’t becaues it was more that 30 days Agent:  Are you still with us? Customer:  I told them that I requested to return it but no one contacted me Customer:  My order number 6203963704 Agent:  Can you please wait Agent:  for a while Agent:  so that i can check Customer:  IMAGE Customer:  It’s Steve Madden shoes Customer:  Yes Sir I’m waiting Agent:  yes please Agent:  We sincerely apologize for the inconvenience caused to you. Agent:  still you have the item right ? Customer:  Yes I do Agent:  okay Agent:  now we are creating the new request for you Customer:  Ok. I will be going to the store on Thursday.. can I exchange it there?! Agent:  we have created the return request Agent:  and our courier partnr will be contact you within 3-5 working days Agent:  please wait the courier Customer:  I would like to exchange in store.. isn’t that possible! Agent:  we dont recommend you to go to the store Customer:  Ok then.. so will get the money back!! Or should I choose different shows! Agent:  no the exchange in centrepoint is not available Agent:  you will get the money back Customer:  Ok then.. I will be waiting for the call.. thanks for your help Agent:  Happay to assist you Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Reem ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:43 PM, 24th Jan                   Mohd                   Hi Reem, Thank you for contacting us.My name is Mohd, How may I help you?           08:44 PM, 24th Jan                     reem                    Hello dear.. I have been waiting for 10 days.. but the courier did not contact me           08:45 PM, 24th Jan                     reem                    Return for Steve Madden Women's Textured ...  of order 6203963704 is confirmed. Our courier partner will get in touch with you & pick up your return in 7-10 days.           08:45 PM, 24th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.           08:45 PM, 24th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           08:45 PM, 24th Jan                     reem                    This was send to me when I talked to one of the assesstance  who helped me last time but no one contacted me ever since           08:46 PM, 24th Jan                   Mohd                   Could you please share your order number so that I can assist you further?           08:46 PM, 24th Jan                     reem                    6203963704           08:47 PM, 24th Jan                     reem                    Return for Steve Madden Women's Textured           08:47 PM, 24th Jan                   Mohd                   Can you wait for a while so that i can check and assist you?           08:47 PM, 24th Jan                     reem                    Ok           08:48 PM, 24th Jan                   Mohd                   The item did not picked up yet>           08:50 PM, 24th Jan                     reem                    On           08:50 PM, 24th Jan                     reem                    Still with me           08:50 PM, 24th Jan                     reem                    No one contacted me           08:50 PM, 24th Jan                   Mohd                   We sincerely apologize for the inconvenience caused to you.  Now we are forwarding your issue to the concern team  and will be collected soon           08:51 PM, 24th Jan                     reem                    What should I do now! Is the courier going to contact!           08:52 PM, 24th Jan                   Mohd                   Is there any thing else i can help you for today?           08:52 PM, 24th Jan                     reem                    So should I wait !! It has been over 10 days           08:53 PM, 24th Jan                   Mohd                   Now we are forwarding your issue to the concern team and will be collected soon           08:54 PM, 24th Jan                     reem                    Ok           08:54 PM, 24th Jan                     reem                    Thank you           08:54 PM, 24th Jan                   Mohd                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:54 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2016979